London Borough of Harrow, GB implements 8x8 cloud contact center for improved customer responses

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8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform.

Harrow Council Moves to the Cloud with 8x8 to Enhance Delivery of Essential Harrow Services, 8x8, Inc.

More than One Third of London’s Borough Councils Now Using 8x8 Integrated Cloud Contact Centre and Communications Services to Enhance Employee and Customer Engagement 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that Harrow Council has deployed the 8x8 integrated cloud contact centre and communications product as part of its digital transformation agenda to enhance the delivery of essential services for its more than 240,000 residents. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210331005231/en/ Harrow Council Moves to the Cloud with 8x8 to Enhance Delivery of Essential Harrow Services (Graphic: Business Wire) As one of London’s 32 borough councils, Harrow Council embarked on an ambitious digital transformation plan to improve the services provided to residents, businesses and visitors. The Council faced challenges that were common among public sector organisations.

Harrow Council moves to the cloud to enhance service delivery - Smart Cities World

Solution equipped the council’s contact centre operators with the ability to engage customers across voice and digital channels while having a 360-degree view of customer needs and interactions.