St. John's, NL launches Alert St. John's location-based notification system
The City of St. John's launched Alert St. John's, powered by Voyent Alert, letting residents get notices by text, phone call, email or push notifications in the Voyent Alert! app. Location-based alerts cover emergencies, snow removal, street cleaning, water disruptions, roads and events, replacing the City's old email notification system.
St. John's, NL
Canada
Rutland County Council, GB launches Maya AI assistant for social care advice
Rutland County Council launched Maya, an AI-powered digital assistant that gives residents a single front door for adult social care information and directs them to the right support. Available on the council website and WhatsApp around the clock in any language, it cost about £30,000 and does not replace the council's phone lines.
Rutland County Council, GB
United Kingdom
Eagle Mountain, UT launches Emmie, a 24/7 AI assistant for residents
Eagle Mountain, Utah launched Emmie (Eagle Mountain Municipal Information Expert), an AI assistant built with Citibot that helps residents find City information, report issues and submit requests in more than 70 languages. Residents can chat on eaglemountain.gov or text (855) SO-EMMIE, and Emmie can pass requests to City staff when a human is needed.
Eagle Mountain, UT
United States
Fairfax County, VA launches 'Ask Fairfax' generative AI assistant
Fairfax County launched 'Ask Fairfax,' a generative digital assistant powered by Tyler Technologies' Resident AI Assistant that answers questions using information sourced only from fairfaxcounty.gov. It replaced a legacy chatbot and collects only anonymized metrics, not resident conversations. Since launching in early August it has answered more than 40,000 questions, most often about real estate, personal property taxes, vehicle registration and circuit court.
Fairfax County, VA
United States
Irvine, CA launches PRISM portal for business licenses and code enforcement
On October 19, Irvine launched PRISM (Public Resource & Integrated System for Land Management), an online portal where businesses can apply for, renew and pay for business licenses 24/7. Residents can submit code enforcement concerns with photos without creating an account and check case status from any device. The city plans to expand PRISM to include planning and building permits.
Irvine, CA
United States
Oak Park, MI launches SeeClickFix 311 for resident service requests
The City of Oak Park launched SeeClickFix 311, a resident service request platform available online and through a free mobile app. Residents can report issues such as potholes, graffiti, streetlight outages and park maintenance concerns, upload photos, pinpoint locations and follow request status in real time. It replaces the city's previous service request system.
Oak Park, MI
United States
Ontario, CA adds 24/7 AI voice assistant to Ask Ontario city services
The City of Ontario expanded its Ask Ontario digital assistant with an AI-powered voice service, letting residents call (866) 393-6107 around the clock to get information, submit service requests and connect with City staff. It builds on the existing website chat, which supports more than 70 languages. Ask Ontario was developed with Citibot and uses generative AI and machine learning to answer a wide range of inquiries.
Ontario, CA
United States
El Centro, CA launches El Centro Connect app for resident service requests
The City of El Centro has launched El Centro Connect, a mobile app on the Apple App Store and Google Play that lets residents submit service requests about streets, water and sewer services, storm drains, trash and code enforcement. The city says the app gives staff a centralized system for receiving, tracking and managing requests. An online portal is also available through the 'Fix It' option on the city's website.
El Centro, CA
United States
Hickory, NC launches 'Chip' AI virtual assistant on city website, phone and text
The City of Hickory has launched Chip, a generative AI virtual assistant on the city website and by phone or text at 844-461-CHIP. Powered by Citibot, Chip is available 24/7 in more than 70 languages and answers routine questions about city services, resources, events and meetings. Residents can start a conversation from the chat icon on the website or by calling or texting 'Hello' to the number.
Hickory, NC
United States
Spokane, WA offers free AI permit prescreening for wildfire rebuilds
The City of Spokane is working with Permittable AI to help residents rebuilding after the Spokane Complex wildfires. Residential permit applicants can use Permittable AI's Intake Completeness service free for one year, uploading their permit package to get a report on missing documents, plan sheets and other completeness issues before they submit it. Use is optional, and city staff still conduct the official review.
Spokane, WA
United States
Grande Prairie, AB pilots AI voice assistant 'Riley' for after-hours city calls
The City of Grande Prairie is running an after-hours AccessGP AI pilot from Oct. 13 to Dec. 31, 2026. Residents who call AccessGP on weekends, holidays and after 6 p.m. on weekdays reach Riley, an AI-enabled voice assistant that answers common questions about services such as recreation, transit, roads and snow clearing, and captures inquiries for staff follow-up. Riley does not handle 9-1-1 calls.
Grande Prairie, AB
Canada
Chattanooga, TN launches new GIS Map Viewer with 3D modeling and live data
Chattanooga has launched a new GIS Map Viewer that replaces an older platform and is estimated to save the city $17,000 a year. The interactive map includes layers such as zoning districts, neighborhood associations, public safety information, land ownership and city services, and adds 3D modeling, tree canopy mapping created with UTC, a "Near-Me" widget, historic data from 2016 onward and layers connected to live service data.
Chattanooga, TN
United States