El Centro, CA launches El Centro Connect app for resident service requests
The City of El Centro has launched El Centro Connect, a mobile app on the Apple App Store and Google Play that lets residents submit service requests about streets, water and sewer services, storm drains, trash and code enforcement. The city says the app gives staff a centralized system for receiving, tracking and managing requests. An online portal is also available through the 'Fix It' option on the city's website.
El Centro, CA
United States
Hickory, NC launches 'Chip' AI virtual assistant on city website, phone and text
The City of Hickory has launched Chip, a generative AI virtual assistant on the city website and by phone or text at 844-461-CHIP. Powered by Citibot, Chip is available 24/7 in more than 70 languages and answers routine questions about city services, resources, events and meetings. Residents can start a conversation from the chat icon on the website or by calling or texting 'Hello' to the number.
Hickory, NC
United States
Spokane, WA offers free AI permit prescreening for wildfire rebuilds
The City of Spokane is working with Permittable AI to help residents rebuilding after the Spokane Complex wildfires. Residential permit applicants can use Permittable AI's Intake Completeness service free for one year, uploading their permit package to get a report on missing documents, plan sheets and other completeness issues before they submit it. Use is optional, and city staff still conduct the official review.
Spokane, WA
United States
Grande Prairie, AB pilots AI voice assistant 'Riley' for after-hours city calls
The City of Grande Prairie is running an after-hours AccessGP AI pilot from Oct. 13 to Dec. 31, 2026. Residents who call AccessGP on weekends, holidays and after 6 p.m. on weekdays reach Riley, an AI-enabled voice assistant that answers common questions about services such as recreation, transit, roads and snow clearing, and captures inquiries for staff follow-up. Riley does not handle 9-1-1 calls.
Grande Prairie, AB
Canada
Chattanooga, TN launches new GIS Map Viewer with 3D modeling and live data
Chattanooga has launched a new GIS Map Viewer that replaces an older platform and is estimated to save the city $17,000 a year. The interactive map includes layers such as zoning districts, neighborhood associations, public safety information, land ownership and city services, and adds 3D modeling, tree canopy mapping created with UTC, a "Near-Me" widget, historic data from 2016 onward and layers connected to live service data.
Chattanooga, TN
United States
Montgomery County, PA launches AI chatbot 'Mo' to answer voter questions
Montgomery County has launched Mo, a generative AI chatbot on its voter services website that answers basic election questions, such as polling locations and how to submit a mail ballot, 24/7 and in more than 70 languages. Built with Charleston, SC-based Citibot, Mo relies only on verified information from the voter services website and county GIS, and does not gather or store personal information.
Montgomery County, PA
United States
North Las Vegas, NV offers real-time AI translation of public meetings in multiple languages
North Las Vegas has offered real-time AI translation of public meetings since 2023, allowing residents to follow city council proceedings in Spanish, Tagalog, and virtually any language by scanning a QR code. Audio translation is included, broadening civic participation for the city's diverse population without the cost of human interpreters.
North Las Vegas, NV
United States
San Antonio, TX builds community-driven smart city roadmap shaped by resident priorities
San Antonio's Smarter Together Smart Cities Roadmap was shaped by over a year of community engagement, with residents identifying five priority themes: transportation access, public information, public safety, safe infrastructure, and environmental resilience. A testbed running 2023–2028 pilots smart city solutions addressing these needs, with a core philosophy that technology must solve real resident problems rather than seek problems to fit.
San Antonio, TX
United States
Saratoga, CA uses AI to summarize council meetings and open government records to residents
Saratoga deployed the Hamlet AI platform to make local government more transparent and accessible. The system summarizes City Council agendas, supporting documents, and audio and video recordings, making them easier for residents to follow. The city is also digitizing years of historical records into a searchable archive, allowing residents to search past decisions and topics discussed at council meetings.
Saratoga, CA
United States
Rochester Hills, MI uses AI chatbot to gather resident feedback on city budget
Rochester Hills transformed its static budget document into a dynamic digital hub powered by ClearGov's AI platform. Residents can explore financial data, ask plain-English questions via an AI chatbot, and submit feedback through polls and surveys. The city used the tool to gather input on a proposed pathway levy, identifying resident priorities around school safety that hadn't yet risen to the top of its agenda.
Rochester Hills, MI
United States
Los Angeles, CA launches online safety dashboard with transparent bus and train crime stats
The Los Angeles County Metropolitan Transportation Authority has launched its new Monthly Safety Tracker, an online dashboard that makes safety statistics for buses and trains more accessible and easier to understand than previous lengthy monthly public safety reports. It aims to build rider confidence by transparently answering the common question “Is riding Metro safe?” while highlighting positive trends.
Los Angeles, CA
United States
Los Angeles, CA deploys AI tools and training to all city employees
Los Angeles is partnering with Google Public Sector to deploy Google Workspace with Gemini AI tools to all 27,500 city employees across 45 departments, aiming to enhance communication, automate tasks, and streamline project management. The initiative is part of the SmartLA 2028 strategy to improve public services and prepare for major events. The city has also implemented comprehensive training on digital ethics, data security, and human oversight to ensure responsible AI use.
Los Angeles, CA
United States