Regensburg Stadt, BY connects with youths in difficult situations through WhatsApp crisis chat

Regensburg Stadt, BY WhatsApp Youth Crisis Chat

Regensburg's Youth Welfare Office turned to WhatsApp as the platform for its crisis chat due to its widespread use. Young residents share stresses and concerns about home life in the chat Monday through Friday. Municipal staffers respond to chats with specialist referrals, advice, and online resources. The crisis chat allows kids to request non-emergency assistance without making calls overheard by guardians or waiting for e-mail replies.

RS

Regensburg Stadt, BY

Urban District in Bavaria

Germany