San Francisco, CA takes trauma-informed approach to unhoused residents with HEART pilot

San Francisco, CA HEART Unhoused Trauma-Informed Pilot

The one-year pilot creates a Homeless Engagement Assistance Response Team (HEART) with project partner Urban Alchemy. HEART members receive extensive training covering topics like naloxone administration, first aid, and de-escalation. The city's Department of Emergency Management deploys HEART for all non-emergency calls to 311 and 911 operators involving unhoused residents. HEART will link each resident with necessary services through city agencies and community service providers.

SF

San Francisco, CA

Municipality in California

United States