Citizen Engagement
Filters
Saratoga, CA uses AI to summarize council meetings and open government records to residents
Saratoga deployed the Hamlet AI platform to make local government more transparent and accessible. The system summarizes City Council agendas, supporting documents, and audio and video recordings, making them easier for residents to follow. The city is also digitizing years of historical records into a searchable archive, allowing residents to search past decisions and topics discussed at council meetings.
Saratoga, CA
United States
Rochester Hills, MI uses AI chatbot to gather resident feedback on city budget
Rochester Hills transformed its static budget document into a dynamic digital hub powered by ClearGov's AI platform. Residents can explore financial data, ask plain-English questions via an AI chatbot, and submit feedback through polls and surveys. The city used the tool to gather input on a proposed pathway levy, identifying resident priorities around school safety that hadn't yet risen to the top of its agenda.
Rochester Hills, MI
United States
Los Angeles, CA launches online safety dashboard with transparent bus and train crime stats
The Los Angeles County Metropolitan Transportation Authority has launched its new Monthly Safety Tracker, an online dashboard that makes safety statistics for buses and trains more accessible and easier to understand than previous lengthy monthly public safety reports. It aims to build rider confidence by transparently answering the common question “Is riding Metro safe?” while highlighting positive trends.
Los Angeles, CA
United States
Los Angeles, CA deploys AI tools and training to all city employees
Los Angeles is partnering with Google Public Sector to deploy Google Workspace with Gemini AI tools to all 27,500 city employees across 45 departments, aiming to enhance communication, automate tasks, and streamline project management. The initiative is part of the SmartLA 2028 strategy to improve public services and prepare for major events. The city has also implemented comprehensive training on digital ethics, data security, and human oversight to ensure responsible AI use.
Los Angeles, CA
United States
Hartford, CT introduces AI-powered translation services to enhance civic engagement
Hartford is implementing AI-powered translation services to enhance civic engagement by providing real-time translation in up to 80 languages at public meetings The initiative, supported by a partnership with Google Public Sector, integrates Google Cloud Translation AI into the city’s 311 services to facilitate communication with residents in multiple languages. The Mayor’s Office of Community Engagement is exploring further expansion of these services to improve 311 request processing.
Hartford, CT
United States
Kortrijk (Courtrai), VWV implements Virtual Assistant platform to enhance citizen access
The municipal government of Kortrijkhas implemented a multilingual Virtual Assistant platform to enhance citizen access to local services. Integrated with content management systems like WordPress and Drupal, the platform allows seamless interaction in multiple languages, catering to the town's diverse population. This technology streamlines administrative processes by providing instant responses to common queries and guiding users through services.
Kortrijk (Courtrai), VWV
Belgium
Boston, MA develops generative AI playbook for civic engagement
Boston's city government has partnered with the Civic Data Design Lab to develop the Generative AI Playbook for Civic Engagement to address the challenges of analyzing vast amounts of resident feedback and improving public participation in decision-making. By integrating AI tools with existing data sources like 311 service requests, surveys, and community meetings, the initiative enables real-time analysis to identify trends, such as geographic patterns in complaints about potholes.
Boston, MA
United States
Sydney, NSW trials first on-street parking bay for share bikes
New South Wales has introduced its first on-street parking bay for share bikes. This initiative aims to reduce clutter and safety hazards caused by improperly parked share bikes, benefiting pedestrians while supporting an eco-friendly transport option near public transport and local attractions. The City of Sydney plans to expand this trial utilizing spaces previously marked as No Stopping zones to avoid impacting vehicle parking.
Sydney, NSW
Australia
Westminster City Council, GB trials single sign-on service for public wifi
Westminster City Council is trialing a single sign-on service for public Wi-Fi to enhance connectivity across 50 key locations in the city, including markets and libraries. The program, named Connected London WiFi, aims to tackle digital inequality by providing seamless internet access without the need for repeated logins. The initiative is supported by Guglielmo and the Wireless Broadband Alliance, focusing on improving user experience rather than adding new access points.
Westminster City Council, GB
United Kingdom
Chicago, IL launches recycling assistance app for residents
Chicago has introduced the Recycle Coach app to help residents manage waste and recycling more effectively. The app, available on Apple and Google Play stores, provides hyper-local waste management information, including schedules and a database on what can and cannot be recycled. This initiative is part of a broader partnership with the Illinois EPA and aims to reduce contamination at recycling facilities, increase landfill diversion, and lower greenhouse gas emissions.
Chicago, IL
United States
Pacifica, CA launches award-winning virtual assistant search tool, Rose AI
The City of Pacifica has introduced an AI-powered chatbot named Rose to improve resident engagement and service delivery. Rose assists with answering common questions, streamlining communication, and providing information on city services, thereby enhancing efficiency. This innovative approach has played a significant role in Pacifica earning the MISAC Innovation Award, reflecting its commitment to leveraging technology for better governance.
Pacifica, CA
United States
Palo Alto, CA pilots AI-powered city council summaries
The city of Palo Alto piloting new technology that will create AI-powered summaries of city council meetings. This technology will distill complex discussions into concise, easy-to-understand summaries, making it easier for residents to engage with local governance. The initiative seeks to enhance community participation and ensure that citizens are well-informed about local issues and decisions.
Palo Alto, CA
United States