Goldsboro, NC provides around-the-clock service to residents with Coda chatbot

Goldsboro, NC Coda Chatbot Resident Service

Complete

Goldsboro's IT team developed Coda in-house starting with typical questions gathered from past resident emails and phone calls. Coda answers more than 32,000 questions via the city's website as well as texts to (919) 580-4299. The AI-enabled chatbot learns from each interaction to provide improved service. Residents can also report public maintenance issues like streetlight outages and potholes through Coda.

chat Digital Services Communications Artificial Intelligence (AI)

Goldsboro, NC

Municipality in North Carolina

United States

Newsworthy

Goldsboro IT Department Wins Award for Website Chatbot Feature – City of Goldsboro

Goldsboro IT Department Wins Award for Website Chatbot Feature An innovative chatbot application earned the City of Goldsboro’s Information Technology department a Center for Digital Government Project Experience Award. Goldsboro was one of 30 municipalities recognized during the fourth annual Government Experience Awards. The awards recognize the achievements and

Awards

CDG Government Experience Award - Overall City Government Experience

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