All Projects

Laval, QC improves responses to resident requests with AI-enabled Citizen Requests portal

Laval, QC Citizen Requests Portal AI Resident Requests

Complete

Residents enter their service requests into the Citizen Requests portal. Each request can be tracked from ticket to resolution from a single page. An in-house algorithm assigns requests to the appropriate departments. The system's AI analyzes departmental contacts with residents for future improvements. Laval worked with Microsoft and Gestisoft on the cloud-supported service request system with feedback from 700 public employees.

LQ

Laval, QC

City in Quebec

CA flag

Canada

Vendors

Project Succeeded

Laval received the 2020 Excellence Award from RIMQ for the Citizen Requests project.

Related Projects

Modesto, CA to launch AI-powered chatbot
Washington, DC uses automated cameras for bus lane enforcement

🚫 To join the discussion, sign up. It's free!

  • About
  • Advertise
  • Help
  • Blog
  • Terms of Service
  • Privacy
  • Cookie Policy
  • Contact

© 2024 Govlaunch Inc.