Varberg, SE launched a chat feature allowing users to communicate directly with staff online

Varberg, SE municipal website chat feature

The Municipality of Varberg launched a chat feature on its website giving residents a new way to communicate with staff. Users can write questions in an instant message and immediately get answers. These users are communicating with municipal counselors directly unlike other local government offices which often use chatbots with automatically generated answers. Users must stick to general questions and avoid giving private information because the chat logs are saved as public documents.

VS

Varberg, SE

Municipality in Sweden

Sweden