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Whakatane District Council, NZ modernized its Annual Residents Survey with online options

Whakatane District Council, NZ modernized resident surveys


Whakatane District Council contracted SIL Research to develop a new modern approach for the Annual Residents Survey. The mixed-method approach combines web-based, social media, and postal surveys with landline/mobile telephone surveys. The survey is now conducted quarterly instead of annually in order to receive regular feedback. The Council updated its survey process to better assess the community's views on the quality of its services and identify areas that still need improvement.

SurveysCitizen EngagementDigital ServicesPublic Private Partnership (PPP)

Whakatane District Council, NZ

District council in New Zealand

New Zealand


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New approach for residents survey | Whakatane District Council

Whakatāne District Council’s Annual Residents Survey has a new provider and a new approach to better reflect the modern environment.

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