Whakatane District Council contracted SIL Research to develop a new modern approach for the Annual Residents Survey. The mixed-method approach combines web-based, social media, and postal surveys with landline/mobile telephone surveys. The survey is now conducted quarterly instead of annually in order to receive regular feedback. The Council updated its survey process to better assess the community's views on the quality of its services and identify areas that still need improvement.
🚫 To join the discussion, sign up. It's free!