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Espoo, FI improves customer service in multiple languages with digital translation pilot

Espoo, FI Digital Translation Pilot Customer Service

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Espoo partnered with Microsoft and Gofore on a translation app for written and spoken language. The city's Employment Services team provides assistance in Russian, English, and Finnish with the app's help. User feedback from the nine-month pilot will inform efforts at a real-time translation system across all departments. City officials also hope for an expanded language library to accommodate the full range of languages spoken in Espoo.

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