Artificial Intelligence (AI)

Rutland County Council, GB launches Maya AI assistant for social care advice

Rutland County Council launched Maya, an AI-powered digital assistant that gives residents a single front door for adult social care information and directs them to the right support. Available on the council website and WhatsApp around the clock in any language, it cost about £30,000 and does not replace the council's phone lines.

RC

Rutland County Council, GB

United Kingdom

Eagle Mountain, UT launches Emmie, a 24/7 AI assistant for residents

Eagle Mountain, Utah launched Emmie (Eagle Mountain Municipal Information Expert), an AI assistant built with Citibot that helps residents find City information, report issues and submit requests in more than 70 languages. Residents can chat on eaglemountain.gov or text (855) SO-EMMIE, and Emmie can pass requests to City staff when a human is needed.

EM

Eagle Mountain, UT

United States

Fairfax County, VA launches 'Ask Fairfax' generative AI assistant

Fairfax County launched 'Ask Fairfax,' a generative digital assistant powered by Tyler Technologies' Resident AI Assistant that answers questions using information sourced only from fairfaxcounty.gov. It replaced a legacy chatbot and collects only anonymized metrics, not resident conversations. Since launching in early August it has answered more than 40,000 questions, most often about real estate, personal property taxes, vehicle registration and circuit court.

FC

Fairfax County, VA

United States

Brown County, WI launches AI virtual assistant for non-emergency calls

Brown County Public Safety Communications launched AVA, an Aurelian virtual assistant that holds natural conversations with callers on the county's non-emergency line and transfers possible emergencies to a dispatcher; 911 calls are still answered by people. The county averages about 160,000 non-emergency calls a year, and in AVA's first full week it fielded more than 60% of nearly 1,950 calls. A grant covers 90% of the $110,000 annual cost.

BC

Brown County, WI

United States

Ontario, CA adds 24/7 AI voice assistant to Ask Ontario city services

The City of Ontario expanded its Ask Ontario digital assistant with an AI-powered voice service, letting residents call (866) 393-6107 around the clock to get information, submit service requests and connect with City staff. It builds on the existing website chat, which supports more than 70 languages. Ask Ontario was developed with Citibot and uses generative AI and machine learning to answer a wide range of inquiries.

OC

Ontario, CA

United States

Hickory, NC launches 'Chip' AI virtual assistant on city website, phone and text

The City of Hickory has launched Chip, a generative AI virtual assistant on the city website and by phone or text at 844-461-CHIP. Powered by Citibot, Chip is available 24/7 in more than 70 languages and answers routine questions about city services, resources, events and meetings. Residents can start a conversation from the chat icon on the website or by calling or texting 'Hello' to the number.

HN

Hickory, NC

United States

Spokane, WA offers free AI permit prescreening for wildfire rebuilds

The City of Spokane is working with Permittable AI to help residents rebuilding after the Spokane Complex wildfires. Residential permit applicants can use Permittable AI's Intake Completeness service free for one year, uploading their permit package to get a report on missing documents, plan sheets and other completeness issues before they submit it. Use is optional, and city staff still conduct the official review.

SW

Spokane, WA

United States

Grande Prairie, AB pilots AI voice assistant 'Riley' for after-hours city calls

The City of Grande Prairie is running an after-hours AccessGP AI pilot from Oct. 13 to Dec. 31, 2026. Residents who call AccessGP on weekends, holidays and after 6 p.m. on weekdays reach Riley, an AI-enabled voice assistant that answers common questions about services such as recreation, transit, roads and snow clearing, and captures inquiries for staff follow-up. Riley does not handle 9-1-1 calls.

GP

Grande Prairie, AB

Canada

Montgomery County, PA launches AI chatbot 'Mo' to answer voter questions

Montgomery County has launched Mo, a generative AI chatbot on its voter services website that answers basic election questions, such as polling locations and how to submit a mail ballot, 24/7 and in more than 70 languages. Built with Charleston, SC-based Citibot, Mo relies only on verified information from the voter services website and county GIS, and does not gather or store personal information.

MC

Montgomery County, PA

United States

Menlo Park, CA launches Laurel AI chatbot to answer resident questions

The City of Menlo Park launched Laurel, a Citibot-powered AI chatbot that answers community questions about city services using information from the city website, its Xplor Recreation software and its Accela permit portal. Laurel received over 1,000 questions in its first weeks, is available in more than 70 languages, and department staff review its responses for accuracy.

MP

Menlo Park, CA

United States

Harris County, TX approves AI platform to speed permit and plat reviews

Harris County Commissioners Court approved a contract with Australia-based Archistar to use AI to pre-check plat applications and run technical code-compliance reviews for new construction. The program aims to cut permit processing time by 50% and includes a chatbot for applicants, while county staff keep final review and approval. Commissioners earmarked over $750,000 for it in the FY2027 budget.

HC

Harris County, TX

United States

Lancaster, CA deploys agentic AI permitting platform to cut approval times from months to days

Lancaster, California became one of the first US cities to deploy a next-generation AI permitting platform from Labrynth, using agentic AI workflows to automate application screening. The platform reduces errors and back-and-forth, cutting approval times from months to days. Mayor R. Rex Parris launched the initiative alongside Labrynth's Red Tape Index, a national benchmark measuring permitting speed and transparency, to turn permitting into a driver of housing and infrastructure growth.

LC

Lancaster, CA

United States