Aberdeen City Council, GB builds its own social care portal using Microsoft Dynamics 365

Aberdeen City Council, GB Social Care Portal Dynamics 365

Eighty percent of child and adult social care case data were in separate systems prior to the portal's creation. The council's social workers developed a system for centralized case documentation and management. Aberdeen City Council plans future artificial intelligence and machine learning integrations for early interventions. The social care portal builds on council collaboration with Microsoft on cloud-based services during the COVID-19 pandemic.

AC

Aberdeen City Council, GB

Unitary authority in Scotland

United Kingdom