Artificial Intelligence (AI)
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Louisville, KY launches first AI pilot project to improve permitting process
Louisville has launched its first AI pilot project to modernize the permitting and development processes. The pilot deploys AI-powered smart assistants grounded in the city's codes, spatial data, and permit records to identify bottlenecks, accelerate reviews, enhance transparency across the permitting lifecycle—from initial inquiries to final approvals—and provide faster, more predictable feedback to residents, builders, and developers.
Louisville, KY
United States
Pueblo County, CO implements AI to make its building permit process more efficient
Pueblo County has become the first jurisdiction in Colorado to implement AI for building permit reviews by partnering with Blitz AI, integrating the tool into its existing OpenGov permitting system. The AI automates early-stage application checks, identifying missing information, submission errors, and ensuring compliance with local and state building codes, which previously required time-consuming manual reviews by staff. This initiative aims to significantly reduce permit processing times.
Pueblo County, CO
United States
Helsinki, FI conducts AI sensor pilot to enhance e-scooter safety
Helsinki conducted a six-month Safety Sense pilot project to enhance e-scooter safety by using AI sensors to detect risks proactively, rather than relying solely on official crash reports. Key findings revealed that risks were highest in areas with complex infrastructure, during peak weekday commuting hours (especially mornings), and in wet weather conditions, where harsh braking increased by about 1.7 times and swerving more than doubled.
Helsinki, FI
Finland
Tampere, FI pilots AI-powered city guidance tool
The City of Tampere is partnering with Microsoft and local entities to develop the City Venue Assistant VIP Tampere, an AI-powered tool designed to improve mobility for residents and visitors by delivering personalized guidance through smartphones and headphones. The tool combines artificial intelligence, location data, and digital twins to tackle issues like congestion and navigation difficulties during large events. It will launch in a pilot program this winter at Nokia Arena.
Tampere, FI
Finland
Sarasota employs AI-powered traffic safety cameras at key intersections
Sarasota has received an international Smart City award for using AI-equipped traffic cameras to monitor driver and pedestrian behavior at 16 downtown intersections, capturing data on speeds, near-misses, lane departures, and illegal crossings. The system provides 24/7 real-time insights to support the city’s “Target Zero” goal of eliminating serious crashes and injuries through targeted solutions like traffic calming, wider crosswalks, and adjusted signal timing.
Sarasota, FL
United States
Los Angeles, CA deploys AI tools and training to all city employees
Los Angeles is partnering with Google Public Sector to deploy Google Workspace with Gemini AI tools to all 27,500 city employees across 45 departments, aiming to enhance communication, automate tasks, and streamline project management. The initiative is part of the SmartLA 2028 strategy to improve public services and prepare for major events. The city has also implemented comprehensive training on digital ethics, data security, and human oversight to ensure responsible AI use.
Los Angeles, CA
United States
Hartford, CT introduces AI-powered translation services to enhance civic engagement
Hartford is implementing AI-powered translation services to enhance civic engagement by providing real-time translation in up to 80 languages at public meetings The initiative, supported by a partnership with Google Public Sector, integrates Google Cloud Translation AI into the city’s 311 services to facilitate communication with residents in multiple languages. The Mayor’s Office of Community Engagement is exploring further expansion of these services to improve 311 request processing.
Hartford, CT
United States
Lawton, OK utilizes AI to shape homelessness policy
Lawton's City Council recently approved amendments to the city's Homeless Action Plan on, incorporating AI-generated recommendations from ChatGPT to guide the use of federal funding, like Community Development Block Grant funds. The AI-assisted plan restricts these funds to individuals who can prove a connection to Lawton, such as through prior education records, while explicitly avoiding expansions in shelter capacity to prevent attracting more homeless people from outside areas.
Lawton, OK
United States
San Jose, CA piloting AI to speed up the building permitting process
San Jose is launching a pilot program this fall to deploy AI technology aimed at streamlining the building permitting process for accessory dwelling units, directly tackling the city's housing crisis by reducing delays in approvals. The AI software from CivCheck will allow applicants to pre-check their submissions for missing or incomplete information, while city staff conduct internal testing with manual oversight to ensure accuracy and responsible implementation.
San Jose, CA
United States
Dallas, TX integrates AI-enabled cameras and LED streetlights to reduce crime
The city government of Dallas implemented an innovative smart city pilot project in a troubled neighborhood to enhance safety and connectivity. This initiative, part of the Smart Dallas vision to become a top smart city by 2030, integrates AI-enabled cameras, LED streetlights, and environmental sensors to monitor air quality and reduce crime. The project also provides ubiquitous public WiFi, improving digital access for residents.
Dallas, TX
United States
Kortrijk (Courtrai), VWV implements Virtual Assistant platform to enhance citizen access
The municipal government of Kortrijkhas implemented a multilingual Virtual Assistant platform to enhance citizen access to local services. Integrated with content management systems like WordPress and Drupal, the platform allows seamless interaction in multiple languages, catering to the town's diverse population. This technology streamlines administrative processes by providing instant responses to common queries and guiding users through services.
Kortrijk (Courtrai), VWV
Belgium
València, VC leverages AI to create digital twins for urban planning
Valencia's city government, through the EU-funded CitiVerse European Digital Infrastructure Consortium is leveraging AI to create digital twins for urban planning and disaster management. By integrating AI-based simulations with real-time data from sensors and virtual replicas of city infrastructure, the initiative allows officials to model extreme events, such as the devastating floods in the Valencia region, and test preventive strategies to mitigate risks.
València, VC
Spain