Pacifica, CA launches award-winning virtual assistant search tool, Rose AI
The City of Pacifica has introduced an AI-powered chatbot named Rose to improve resident engagement and service delivery. Rose assists with answering common questions, streamlining communication, and providing information on city services, thereby enhancing efficiency. This innovative approach has played a significant role in Pacifica earning the MISAC Innovation Award, reflecting its commitment to leveraging technology for better governance.
Project Succeeded
Per PublicCEO, "Since its launch in May 2024, Rose AI has significantly improved public access to City information. An analysis of over 800 user interactions reveals a wide range of inquiries, including general City information, City Council activities, strategic planning initiatives, property issues and much more. This data also provides valuable insights for the continuous improvement of the platform."
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