Citizen Engagement
Filters
Chattanooga, TN launches new GIS Map Viewer with 3D modeling and live data
Chattanooga has launched a new GIS Map Viewer that replaces an older platform and is estimated to save the city $17,000 a year. The interactive map includes layers such as zoning districts, neighborhood associations, public safety information, land ownership and city services, and adds 3D modeling, tree canopy mapping created with UTC, a "Near-Me" widget, historic data from 2016 onward and layers connected to live service data.
Chattanooga, TN
United States
Montgomery County, PA launches AI chatbot 'Mo' to answer voter questions
Montgomery County has launched Mo, a generative AI chatbot on its voter services website that answers basic election questions, such as polling locations and how to submit a mail ballot, 24/7 and in more than 70 languages. Built with Charleston, SC-based Citibot, Mo relies only on verified information from the voter services website and county GIS, and does not gather or store personal information.
Montgomery County, PA
United States
North Las Vegas, NV offers real-time AI translation of public meetings in multiple languages
North Las Vegas has offered real-time AI translation of public meetings since 2023, allowing residents to follow city council proceedings in Spanish, Tagalog, and virtually any language by scanning a QR code. Audio translation is included, broadening civic participation for the city's diverse population without the cost of human interpreters.
North Las Vegas, NV
United States
San Antonio, TX builds community-driven smart city roadmap shaped by resident priorities
San Antonio's Smarter Together Smart Cities Roadmap was shaped by over a year of community engagement, with residents identifying five priority themes: transportation access, public information, public safety, safe infrastructure, and environmental resilience. A testbed running 2023–2028 pilots smart city solutions addressing these needs, with a core philosophy that technology must solve real resident problems rather than seek problems to fit.
San Antonio, TX
United States
Saratoga, CA uses AI to summarize council meetings and open government records to residents
Saratoga deployed the Hamlet AI platform to make local government more transparent and accessible. The system summarizes City Council agendas, supporting documents, and audio and video recordings, making them easier for residents to follow. The city is also digitizing years of historical records into a searchable archive, allowing residents to search past decisions and topics discussed at council meetings.
Saratoga, CA
United States
Rochester Hills, MI uses AI chatbot to gather resident feedback on city budget
Rochester Hills transformed its static budget document into a dynamic digital hub powered by ClearGov's AI platform. Residents can explore financial data, ask plain-English questions via an AI chatbot, and submit feedback through polls and surveys. The city used the tool to gather input on a proposed pathway levy, identifying resident priorities around school safety that hadn't yet risen to the top of its agenda.
Rochester Hills, MI
United States
Los Angeles, CA launches online safety dashboard with transparent bus and train crime stats
The Los Angeles County Metropolitan Transportation Authority has launched its new Monthly Safety Tracker, an online dashboard that makes safety statistics for buses and trains more accessible and easier to understand than previous lengthy monthly public safety reports. It aims to build rider confidence by transparently answering the common question “Is riding Metro safe?” while highlighting positive trends.
Los Angeles, CA
United States
Los Angeles, CA deploys AI tools and training to all city employees
Los Angeles is partnering with Google Public Sector to deploy Google Workspace with Gemini AI tools to all 27,500 city employees across 45 departments, aiming to enhance communication, automate tasks, and streamline project management. The initiative is part of the SmartLA 2028 strategy to improve public services and prepare for major events. The city has also implemented comprehensive training on digital ethics, data security, and human oversight to ensure responsible AI use.
Los Angeles, CA
United States
Hartford, CT introduces AI-powered translation services to enhance civic engagement
Hartford is implementing AI-powered translation services to enhance civic engagement by providing real-time translation in up to 80 languages at public meetings The initiative, supported by a partnership with Google Public Sector, integrates Google Cloud Translation AI into the city’s 311 services to facilitate communication with residents in multiple languages. The Mayor’s Office of Community Engagement is exploring further expansion of these services to improve 311 request processing.
Hartford, CT
United States
Kortrijk (Courtrai), VWV implements Virtual Assistant platform to enhance citizen access
The municipal government of Kortrijkhas implemented a multilingual Virtual Assistant platform to enhance citizen access to local services. Integrated with content management systems like WordPress and Drupal, the platform allows seamless interaction in multiple languages, catering to the town's diverse population. This technology streamlines administrative processes by providing instant responses to common queries and guiding users through services.
Kortrijk (Courtrai), VWV
Belgium
Boston, MA develops generative AI playbook for civic engagement
Boston's city government has partnered with the Civic Data Design Lab to develop the Generative AI Playbook for Civic Engagement to address the challenges of analyzing vast amounts of resident feedback and improving public participation in decision-making. By integrating AI tools with existing data sources like 311 service requests, surveys, and community meetings, the initiative enables real-time analysis to identify trends, such as geographic patterns in complaints about potholes.
Boston, MA
United States
Sydney, NSW trials first on-street parking bay for share bikes
New South Wales has introduced its first on-street parking bay for share bikes. This initiative aims to reduce clutter and safety hazards caused by improperly parked share bikes, benefiting pedestrians while supporting an eco-friendly transport option near public transport and local attractions. The City of Sydney plans to expand this trial utilizing spaces previously marked as No Stopping zones to avoid impacting vehicle parking.
Sydney, NSW
Australia