Citizen Engagement
Filters
Fairfax County, VA launches 'Ask Fairfax' generative AI assistant
Fairfax County launched 'Ask Fairfax,' a generative digital assistant powered by Tyler Technologies' Resident AI Assistant that answers questions using information sourced only from fairfaxcounty.gov. It replaced a legacy chatbot and collects only anonymized metrics, not resident conversations. Since launching in early August it has answered more than 40,000 questions, most often about real estate, personal property taxes, vehicle registration and circuit court.
Fairfax County, VA
United States
Irvine, CA launches PRISM portal for business licenses and code enforcement
On October 19, Irvine launched PRISM (Public Resource & Integrated System for Land Management), an online portal where businesses can apply for, renew and pay for business licenses 24/7. Residents can submit code enforcement concerns with photos without creating an account and check case status from any device. The city plans to expand PRISM to include planning and building permits.
Irvine, CA
United States
Oak Park, MI launches SeeClickFix 311 for resident service requests
The City of Oak Park launched SeeClickFix 311, a resident service request platform available online and through a free mobile app. Residents can report issues such as potholes, graffiti, streetlight outages and park maintenance concerns, upload photos, pinpoint locations and follow request status in real time. It replaces the city's previous service request system.
Oak Park, MI
United States
Ontario, CA adds 24/7 AI voice assistant to Ask Ontario city services
The City of Ontario expanded its Ask Ontario digital assistant with an AI-powered voice service, letting residents call (866) 393-6107 around the clock to get information, submit service requests and connect with City staff. It builds on the existing website chat, which supports more than 70 languages. Ask Ontario was developed with Citibot and uses generative AI and machine learning to answer a wide range of inquiries.
Ontario, CA
United States
El Centro, CA launches El Centro Connect app for resident service requests
The City of El Centro has launched El Centro Connect, a mobile app on the Apple App Store and Google Play that lets residents submit service requests about streets, water and sewer services, storm drains, trash and code enforcement. The city says the app gives staff a centralized system for receiving, tracking and managing requests. An online portal is also available through the 'Fix It' option on the city's website.
El Centro, CA
United States
Hickory, NC launches 'Chip' AI virtual assistant on city website, phone and text
The City of Hickory has launched Chip, a generative AI virtual assistant on the city website and by phone or text at 844-461-CHIP. Powered by Citibot, Chip is available 24/7 in more than 70 languages and answers routine questions about city services, resources, events and meetings. Residents can start a conversation from the chat icon on the website or by calling or texting 'Hello' to the number.
Hickory, NC
United States
Spokane, WA offers free AI permit prescreening for wildfire rebuilds
The City of Spokane is working with Permittable AI to help residents rebuilding after the Spokane Complex wildfires. Residential permit applicants can use Permittable AI's Intake Completeness service free for one year, uploading their permit package to get a report on missing documents, plan sheets and other completeness issues before they submit it. Use is optional, and city staff still conduct the official review.
Spokane, WA
United States
Grande Prairie, AB pilots AI voice assistant 'Riley' for after-hours city calls
The City of Grande Prairie is running an after-hours AccessGP AI pilot from Oct. 13 to Dec. 31, 2026. Residents who call AccessGP on weekends, holidays and after 6 p.m. on weekdays reach Riley, an AI-enabled voice assistant that answers common questions about services such as recreation, transit, roads and snow clearing, and captures inquiries for staff follow-up. Riley does not handle 9-1-1 calls.
Grande Prairie, AB
Canada
Chattanooga, TN launches new GIS Map Viewer with 3D modeling and live data
Chattanooga has launched a new GIS Map Viewer that replaces an older platform and is estimated to save the city $17,000 a year. The interactive map includes layers such as zoning districts, neighborhood associations, public safety information, land ownership and city services, and adds 3D modeling, tree canopy mapping created with UTC, a "Near-Me" widget, historic data from 2016 onward and layers connected to live service data.
Chattanooga, TN
United States
Montgomery County, PA launches AI chatbot 'Mo' to answer voter questions
Montgomery County has launched Mo, a generative AI chatbot on its voter services website that answers basic election questions, such as polling locations and how to submit a mail ballot, 24/7 and in more than 70 languages. Built with Charleston, SC-based Citibot, Mo relies only on verified information from the voter services website and county GIS, and does not gather or store personal information.
Montgomery County, PA
United States
North Las Vegas, NV offers real-time AI translation of public meetings in multiple languages
North Las Vegas has offered real-time AI translation of public meetings since 2023, allowing residents to follow city council proceedings in Spanish, Tagalog, and virtually any language by scanning a QR code. Audio translation is included, broadening civic participation for the city's diverse population without the cost of human interpreters.
North Las Vegas, NV
United States
San Antonio, TX builds community-driven smart city roadmap shaped by resident priorities
San Antonio's Smarter Together Smart Cities Roadmap was shaped by over a year of community engagement, with residents identifying five priority themes: transportation access, public information, public safety, safe infrastructure, and environmental resilience. A testbed running 2023–2028 pilots smart city solutions addressing these needs, with a core philosophy that technology must solve real resident problems rather than seek problems to fit.
San Antonio, TX
United States