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Newcastle upon Tyne City Council, GB uses the ReciteMe tool to provide accessibility features

Newcastle upon Tyne City Council uses the ReciteMe tool to provide accessibility features on its website including dyslexia software tools and over 100 language translations. The Council allows users to zoom in on text up to 300% and change colours, contrast levels, and fonts. Users can navigate the website with speech recognition software, a screen reader, or just a keyboard. The Council continues to seek compliance with the Web Content Accessibility Guidelines AA standard with regular updates.

Accessibility+2
Nu

Newcastle upon Tyne City Council, GB

United Kingdom

Nelson City Council, NZ created the Cup Bond subsidy programme to encourage the use of reusable cups

Nelson City Council created a Cub Bond subsidy programme to encourage the use of reusable takeaway cups. Participating local cafes and coffee carts receive a subsidy of up to $120 for offering reusable cups as an option to customers. The programme allows customers to borrow a cup for a small fee and return it for reimbursement or a new cup with their next drink. The Council's goal is to make Nelson disposable cup-free and reduce unnecessary waste.

Waste Management+2
NC

Nelson City Council, NZ

New Zealand

Oxfordshire County Council, GB is seeking compliance with AA standard website accessibility

Oxfordshire County Council is seeking compliance with the Web Content Accessibility Guidelines AA standard. The Council keeps its website text simple and allows users to change colours, contrast levels, and fonts. Users can zoom in on text up to 300% and navigate the website with speech recognition software, a screen reader, or just a keyboard. The Council is working to improve its website features for users with visual, auditory, physical, speech, cognitive, and neurological disabilities.

Accessibility+2
OC

Oxfordshire County Council, GB

United Kingdom

Kapiti Coast District Council, NZ created the No8 Wire Week programme to foster community resilience

Kapiti Coast District Council created No8 Wire Week an annual programme of free events designed to foster community resilience, resourcefulness, and environmental responsibility. The community-led events are suitable for all ages including hands-on workshops, public forums, arts and crafts, etc. The events celebrate local talent and teach residents practical ways to reduce their environmental impacts.

Resiliency+3
KC

Kapiti Coast District Council, NZ

New Zealand

Bundaberg, QLD visualizes light pollution data as part of Reducing Urban Glow project

The council worked with national, state, and private sector partners to install 75 light sensors. Each sensor measures ambient light brightness and cloud cover. Data from eastern Bundaberg and coastal communities result in brightness heat maps updated every 15 minutes. The Reducing Urban Glow website includes a time-lapsed book of recent heat maps for context. Bundaberg created the project to reduce artificial light use that endangers local sea turtle nests.

Smart City+4
BQ

Bundaberg, QLD

Australia

Ku-ring-gai, NSW guides residents to reduced utility bills and energy use with Greenstyle program

Households in Ku-ring-gai use an online form to request a free Greenstyle consultation. An energy expert analyzes a home's energy assets and design. Participants can also submit utility bills for evaluation. Each 30-minute appointment concludes with energy-saving recommendations ranging from window sealing to solar panels. Council leaders also commissioned Energy Smart DIY videos and rebate pages to support the Greenstyle program.

Energy Solutions+4
KN

Ku-ring-gai, NSW

Australia

Angus Council, GB fills the hiring gap between residents and employers with new job search website

Council leaders worked with Invest in Angus to develop the Angus Job Search portal. Angus invites businesses to post their jobs during the 18-month pilot. Local residents create profiles, develop online resumes, and add filters to find their preferred opportunities. The Live Vacancies section lists current openings sortable by date, location, and salary. Angus Job Search also connects users to local volunteer opportunities and National Health Service jobs.

Pilot / POC+3
AC

Angus Council, GB

United Kingdom

Sioux Falls, SD becomes the first U.S. city to use Quantela CoVER for COVID-19 response

The Coronavirus Emergency Response (CoVER) platform turns public health inputs across Sioux Falls into localized recommendations. Real-time updates on protective gear, COVID-19 tests, and active quarantines are analyzed and visualized by the AI-powered command and control center. GIS staffers develop public dashboards and internal maps based on CoVER's work. City officials use CoVER to anticipate potential COVID-19 hotspots and allocate appropriate resources.

Outbreak+4
SF

Sioux Falls, SD

United States

Surf Coast, VIC aligns service requests across council departments with Lodge a Request form

Surf Coast previously required different forms for 99 services that slowed processing times. Lodge a Request consolidates print, email, and phone processes for 12 service categories into a single online form. The form includes an upload option for images and an opt-in toggle for tracking notifications from council staffers. Lodge a Request is the outcome of an updated customer request management system that improves collaboration across departments.

Website+3
SC

Surf Coast, VIC

Australia

Sutherland Shire, NSW improves its development application process using Objective Trapeze

The council's customized Trapeze interface moves applications from submission to assignment in one business day. Development Assessment officers use the interface to layer zoning, water, and environmental maps on top of proposed developments. Relevant departments access application notes and expedite approval decisions with digital stamps. Sutherland Shire also moved from multiple paper applications per project to one digital and one paper copy after integrating the software.

Land Use Planning / Development+3
SS

Sutherland Shire, NSW

Australia

The City of Edinburgh Council, GB develops innovative pilots for Rapid Rehousing Transition Plan

The proposed plan includes a homelessness prevention pilot directing staff toward high-risk residents before they lose shelter. A Youth Housing Hub with assessments and referral tools would prevent young residents from reaching the streets. Specialists would be embedded in homeless shelters for on-site care as part of the Pilot Psychologists in Hostels program. If approved, Edinburgh would also expand a Rapid Access Accommodation program created during the COVID-19 outbreak.

Pilot / POC+3
TC

The City of Edinburgh Council, GB

United Kingdom

Angus Council, GB approves EV charging hub to promote low-emissions commutes

The Angus on the Go Project centers on a nine-charger hub in Forfar's Orchardbank business park. A cluster of rapid, fast, and standard chargers replenishes EV batteries in as little as 30 minutes. Orchardbank was selected due to its proximity to the heavily used A90 route. Council officials developed the EV charging hub to further the clean growth efforts of the regional Mercury Programme.

Electric Vehicle+3
AC

Angus Council, GB

United Kingdom

Wigan Metropolitan Borough Council, GB is seeking compliance with AA standard website accessibility

Wigan Council is seeking compliance with the Web Content Accessibility Guidelines (WCAG) AA standard. The Council keeps its website text simple and allows users to change colours, contrast levels, and fonts for improved readability. Users can zoom in up to 300% without text spilling off the screen and navigate the website with speech recognition software, a screen reader, or just a keyboard. The Council is working to improve its website accessibility by reviewing its third party applications.

Accessibility+2
WM

Wigan Metropolitan Borough Council, GB

United Kingdom

Buckingham Town Council, GB maintains AAA standard website compliance with accessibility features

Buckingham Town Council is committed to remaining fully compliant with the Web Content Accessibility Guidelines (WCAG) AAA standard. The Council intentionally kept the text on its website as simple as possible to understand and even allow users to change colours, contrast levels, and fonts for improved readability. Users can zoom in up to 200% without text spilling off the screen and navigate the website with speech recognition software, a screen reader, or just a keyboard.

Accessibility+2
BT

Buckingham Town Council, GB

United Kingdom

Lloydminster, AB/SK tests smart street lighting that balances safety and energy savings

Lloydminster and ATCO Energy connected wireless sensors to LED lights along College Drive. Each sensor detects motion and dims or brightens the light based on user proximity. Sensors communicate with each other to create constant lighting for passing vehicles, bicycles, and pedestrians. ATCO Energy's on-demand lighting system helped Lloydminster save up to 80% on lighting costs.

Pilot / POC+3
LA

Lloydminster, AB/SK

Canada

Kirklees Council, GB seeks a partner for its low-emission affordable housing program

Council leaders are looking for a consultant to plan 100 affordable homes with low carbon footprints. The request calls for 20 Passivhaus-certified homes and the remaining 80 homes to use modular construction for reduced emissions. Project partners will also identify properties for five self-built Passivhaus homes and low-emission retirement housing. Kirklees Council determined that cutting emissions in new home construction can contribute to its net-zero emissions goal by 2038.

Affordable Housing+2
KC

Kirklees Council, GB

United Kingdom

Lethbridge, AB continues realignment of public transit with its Transit On Demand pilot

City officials approved a 12-month trial of on-demand public transit in areas east of the Oldman River. Commuters will hail rides from transit vehicles within the service area using an online request system. Transit On Demand will operate Monday to Saturday from 7:00 pm to midnight once the system is implemented. Lethbridge combines the on-demand pilot with realigned fixed routes to maximize ridership opportunities.

Pilot / POC+2
LA

Lethbridge, AB

Canada

Red Deer, AB refers non-emergency calls to social diversion team during pilot program

The 12-month social diversion pilot operates up to 16 hours per day throughout the week. Operators for the 211 service refer non-emergency 911 calls to a newly assembled team. Social diversion staffers determine if the subjects of 211 calls need shelter, medical care, and social services. City officials estimate 30% of 911 calls do not require a police response. The social diversion team also de-escalates situations caused by mental health and addiction issues.

Pilot / POC+3
RD

Red Deer, AB

Canada

Winnipeg, MB initiates a drone trial to improve the efficiency of fire service responses

The Winnipeg Fire Paramedic Service (WFPS) used a drone for 40 incident responses during the pilot period. The drone holds thermal imaging equipment that locates fire sources in case of heavy smoke or physical obstructions. Drone operators were able to use aerial footage to direct fire hoses, locate victims, and provide intelligence to response teams. WFPS personnel saw decreases in property damage and department resources used to suppress fires.

Unmanned Aircraft Systems (Drones)+3
WM

Winnipeg, MB

Canada

London Borough of Barking & Dagenham, GB adapts energy brand from power supply to energy efficiency

The council-owned Beam Energy initially provided 100% renewable energy for 600 local households. Beam Energy and partner Robin Hood Energy sourced electricity from solar and wind farms. Changes in the United Kingdom's energy market led Robin Hood Energy to change its operations. Borough officials responded by using the brand to connect households with solar panels, efficient heat pumps, and insulation. This shift will help the council reach carbon neutrality by 2050.

Utilities+2
LB

London Borough of Barking & Dagenham, GB

United Kingdom

Greater Sudbury, ON redesigns its website with four benchmarks of accessibility in mind

City staffers used the terms perceivable, operable, robust, and understandable as guidelines. Users more easily perceive online content by adjusting fonts and accessing text versions of images. The website is now friendly to color-blind users and keyboard-only navigation. Greater Sudbury built the new website to work with screen readers while anticipating future accessibility devices. Distinct section headers and acronym tags improve reader comprehension.

Accessibility+2
GS

Greater Sudbury, ON

Canada

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