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London Borough of Lambeth, GB partnered with Integrate to launch Community Lambeth online directory

London Borough of Lambeth partnered with the Integrate Agency to launch a new Community Lambeth online directory. The online directory functions as a guidebook for the 843 voluntary, community, and social enterprise sector organisations which have worked with Integrate. Users can easily search the directory by organisation type, activities, turnover, and postcode.

Networking+3
LB

London Borough of Lambeth, GB

United Kingdom

Yorkton, SK launched a new website with improved structure and enhanced searching capabilities

The City of Yorkton launched a new website, designed by eSolutionsGroup, with an improved sitemap structure and enhanced search engine capabilities. The city's Economic Development and Information Technology departments collaborated on the website to make it easier for visitors to navigate, help users find information faster, and integrate the new functions with existing systems. The website's features include a community events calendar, bylaw search function, accessibility standards, etc.

Design+4
YS

Yorkton, SK

Canada

Waimate District Council, NZ built a secure community vehicle garage to manage its fleet

Waimate District Council built a community vehicle garage to house the Waimate Community Vehicle Trust's fleet. The Council designed the five-bay garage to securely store the entire fleet in one central location. The building cost approximately $140,000 and the Council charges the Waimate Community Vehicle Trust for the rent and electricity. The fleet will continue to help members of the community without transport travel to local areas.

Facilities & Infrastructure+2
WD

Waimate District Council, NZ

New Zealand

Waimate District Council, NZ digitized its building consent process with the Simpli online portal

Waimate District Council combined its Go-Get processing system with Simpli to create an online lodgement portal for building consents. Applicants can submit, manage, and track building consents throughout the process from the initial application to the issuing of the Code of Compliance Certificate. The Council digitized its building application processing with the Simpli portal to simplify and streamline the building consent process.

Permitting & Licensing+3
WD

Waimate District Council, NZ

New Zealand

Charlottetown, PEI quantifies the benefits of foliage with the Street and Park Tree Inventory

City officials worked with Davey Resource Group to gather tree data. This comprehensive inventory found more than 11,000 trees on city streets and parks. A public map lists the species, trunk diameter, and street for each tree. Map users discover the estimated ecological benefits of trees including sequestered emissions and gallons of water saved. City departments provide daily updates from field workers that inform tree plantings and maintenance.

Asset Management+2
CP

Charlottetown, PE

Canada

Allegheny County, PA recruits public transit users for contactless mobile payment pilot

The Port Authority of Allegheny County will test the Justride mobile app with the help of 400 transit riders. Each participant will acquire single fares, weekly passes, or monthly passes through Justride. The app produces a digital barcode used for payment aboard county buses. Transit officials will evaluate data from the three-month pilot before expanding use to light rail cars. App-based fare payments reduce the need for printed cards and expedite boarding processes.

Transportation+2
AC

Allegheny County, PA

United States

Macedon Ranges, VIC highlights community resiliency during COVID-19 with In This Together podcast

The weekly podcast presents stories of how local residents and organizations have adjusted to the pandemic. Each week features a topic with recent episodes covering sports, sustainability, and creativity. Macedon Ranges weaves these stories into discussions of council services and programs that address the topic. In This Together is supplemented by a long-form interview podcast called Humans of Macedon Ranges that spotlights interesting residents.

Outbreak / COVID+2
MR

Macedon Ranges, VIC

Australia

Mount Gambier, SA takes to social media for Big, Small - Support Us All local commerce campaign

The council, the local chamber of commerce, and project partners created social media accounts for the initiative. Local businesses of all sizes that supported the campaign were promoted on these accounts. Residents who liked, shared, and tagged friends on posts about Big, Small - Support Us All were entered into a drawing for 10 shopping vouchers worth $100 AUD each. Mount Gambier designed the campaign to recognize the diversity of local companies in the area.

Social Media+3
MG

Mount Gambier, SA

Australia

Thunder Bay, ON sells new ventures on a growing local market with new economic development website

The city-funded Community Economic Development Commission (CEDC) details markets and services available to entrepreneurs. A Site Selector section explains how CEDC teams help businesses find the right lots for their industry, workforce, and customer base. Incoming ventures learn which areas of Thunder Bay can unlock their potential on the Regional Hotspots page. Website users also learn how they can work with CEDC to navigate permits and incentive programs.

Website+1
TB

Thunder Bay, ON

Canada

Rochester, NY introduces new website and engagement campaign for Zoning Alignment Project

The ZAP will use public feedback to adjust the city's zoning scheme for improved equity and placemaking. A dedicated website houses the Rochester 2034 plan and documents on how zoning changes would bring its components to life. Residents supply feedback at four public meetings or using an online comment form. City officials will introduce additional online and in-person engagement opportunities to increase the volume of community input.

Citizen Engagement+2
RN

Rochester, NY

United States

Rochester, NY begins Person in Crisis pilot for alternative responses to mental health crises

The six-month pilot will dispatch a two-person PIC team on 911 and 211 calls related to non-violent health issues. The team features a mental health practitioner and a social worker on call 24 hours a day. PIC interventions include de-escalation techniques and crisis counseling once the scene is deemed secure. Residents with psychological and substance abuse issues are referred to additional services that improve their health outcomes.

Pilot / POC+2
RN

Rochester, NY

United States

Enfield Council, GB launched the Small Business Hardship Fund COVID-19 crowdfunding campaign

Enfield Council launched the Small Business Hardship Fund crowdfunding campaign to help local small businesses. The campaign encouraged larger businesses to make donations to small businesses that are financially struggling due to the COVID-19 pandemic. The Council developed the crowdfunding campaign specifically to provide funds to small businesses that did not receive any benefit form the existing Government support measures.

Citizen Crowdfunding+2
EC

Enfield Council, GB

United Kingdom

Enfield Council, GB pilots a smart drainage scheme using sensors to identify overflowing gullies

Enfield Council is piloting a smart drainage scheme which uses sensors and 4G communications to identify overflowing gullies. The Council installed smart sensors to monitor drains and provide instant warnings of sharp rises in water levels. The system's online portal shows the water depth under the gulley, indicates blockages, and measures grid temperature. Automatic alerts when the water level in a gulley exceeds the outflow pipe helps the Council react before there is any property damage.

Emergency Preparedness+2
EC

Enfield Council, GB

United Kingdom

Enfield Council, GB is replacing its street lights with a network of energy efficient LED lamps

Enfield Council is replacing its street lights with energy efficient LED lamps to save money and reduce carbon emissions. The project cost £6.375m and is intended to generate approximately £382,000 in savings each year by reducing energy and maintenance costs. The LED lamps will emit white light reducing light pollution and improving road visibility. The Council will be able to remotely control and monitor the network of LED lamps to adjust the amount of light and respond to lamp failures.

Energy Solutions+3
EC

Enfield Council, GB

United Kingdom

Maricopa County Clerk, AZ How the Clerk's Office Handles 8,300 Online Requests

The Clerk’s Office wanted a website with a better technological foundation to provide stellar customer service and access to the judicial branch. Through Granicus govAccess, the Clerk’s Office incorporated online forms, a virtual assistant, and more to handle 8,300 requests in 4 months. “If you're looking to empower your communications department with the right tools, it’s ideal to choose a mature CMS like govAccess.” – Rich McHattie, Chief Technology & Innovation Officer

Citizen Services+4
G

Granicus

MC

Maricopa County, AZ

United States

County of Hawaii, HI Empowers Staff to Boost Website Performance

The County of Hawai'i’s website was outdated: its codebase was limited, it didn’t integrate well with modern applications, and it wasn’t compliant with ADA requirements. Departments had limited options for presenting the content they managed. “We were looking for a holistic solution that empowered each department and their end users to take ownership of their data and content and feel proud of their online presence,” said Jules Ung, Director of the Department of Information Technology.

Citizen Services+4
G

Granicus

HC

Hawaii County, HI

United States

Clay County, FL Launched a New Online Customer Service Platform in 3 Weeks

Staff were given less than a month’s notice that their public records management and citizen request management systems would no longer be supported by their previous vendor. Within three weeks, Samantha Radomski, Administrative and Web Content Specialist, was trained on Granicus govService and built the first two services: Public Records Request and ReportIt, which is a 311-type service where citizens can report a pothole, a downed tree, a lost animal, missed garbage collection, and more.

Citizen Services+5
G

Granicus

CC

Clay County, FL

United States

Onkaparinga, SA collaborates with other councils on renewable energy hub at shared landfill

Onkaparinga, Holdfast Bay, and Marion invested in solar and biogas energy at the Southern Region Waste Resource Authority (SRWRA) landfill. The 1,780-panel installation and the biogas plant produce up to 25,000 megawatts of electricity per year. Council officials estimate the landfill creates enough electricity to power 4,400 homes. The SRWRA landfill achieves emission-neutral operations by eliminating 135,000 tons of greenhouse gases each year.

Energy Solutions+3
OS

Onkaparinga, SA

Australia

HB

Holdfast Bay, SA

Australia

+1

Canterbury Bankstown, NSW introduces public engagement campaign ahead of property tax harmonization

The council seeks feedback on multiple fronts ahead of the July 2021 implementation of the One Rate System. This change is required by state law after the two cities merged in 2016. Homeowners and businesses learn more from council experts at drop-in events. Council leaders use online webinars to walk through proposed rates and uses of public dollars. An online engagement page includes a rates comparison tool and a survey gauging public support or opposition to rate changes.

Budgeting+3
CB

Canterbury Bankstown, NSW

Australia

Mount Gambier, SA eases household bulk waste concerns with collection trial

Every household in Mount Gambier was eligible for one free collection of up to two cubic meters. Participating households reserved pickup times for televisions, furniture, and other bulky items during the six-month pilot. The council hired temporary collection staff who were financially impacted by COVID-19. The Bulky Waste Trial allowed the waste management staff to divert waste from the landfill through recycling or reuse.

Waste Management+2
MG

Mount Gambier, SA

Australia

York, WA connects Shop Local Campaign incentives with residential property tax payments

Shire leaders recruited local businesses to accept York Dollars issued to residents. Each household paying its property tax in full receives $50 York Dollars plus a 1.5% tax discount. Quarterly tax payments yield $20 York Dollars for participating residents. The $340,000 Shop Local Campaign fund pumps money into the local economy with additional programs for business grants and revenue replacements for community events.

Economic Development+3
YW

York, WA

Australia

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