Projects
Brighton & Hove City Council, GB selects Aimsun and Yunex for traffic digital twin
Brighton & Hove City Council appointed Aimsun and Yunex Traffic to deliver a traffic digital twin for the city centre, aimed at bus reliability on the Lewes Road and Valley Gardens corridors. It combines live data from Yunex's Stratos and UTC-UX systems with Aimsun Live to predict traffic up to 60 minutes ahead. The project is funded through the council's Bus Service Improvement Grant.
Brighton & Hove City Council, GB
United Kingdom
Oak Park, MI launches SeeClickFix 311 for resident service requests
The City of Oak Park launched SeeClickFix 311, a resident service request platform available online and through a free mobile app. Residents can report issues such as potholes, graffiti, streetlight outages and park maintenance concerns, upload photos, pinpoint locations and follow request status in real time. It replaces the city's previous service request system.
Oak Park, MI
United States
Foley, AL approves Skydio drones as first responders for police and fire
Foley City Council approved two Skydio drones, with a five-year service contract costing just over $200,000 a year, for police and fire first response. Dispatchers will launch the drones to scenes, streaming live video to responders before they arrive. Skydio will survey the city to find dispatch locations, and officials expect the drones to be operating by early next year.
Foley, AL
United States
Ontario, CA adds 24/7 AI voice assistant to Ask Ontario city services
The City of Ontario expanded its Ask Ontario digital assistant with an AI-powered voice service, letting residents call (866) 393-6107 around the clock to get information, submit service requests and connect with City staff. It builds on the existing website chat, which supports more than 70 languages. Ask Ontario was developed with Citibot and uses generative AI and machine learning to answer a wide range of inquiries.
Ontario, CA
United States
El Centro, CA launches El Centro Connect app for resident service requests
The City of El Centro has launched El Centro Connect, a mobile app on the Apple App Store and Google Play that lets residents submit service requests about streets, water and sewer services, storm drains, trash and code enforcement. The city says the app gives staff a centralized system for receiving, tracking and managing requests. An online portal is also available through the 'Fix It' option on the city's website.
El Centro, CA
United States
Hickory, NC launches 'Chip' AI virtual assistant on city website, phone and text
The City of Hickory has launched Chip, a generative AI virtual assistant on the city website and by phone or text at 844-461-CHIP. Powered by Citibot, Chip is available 24/7 in more than 70 languages and answers routine questions about city services, resources, events and meetings. Residents can start a conversation from the chat icon on the website or by calling or texting 'Hello' to the number.
Hickory, NC
United States
Spokane, WA offers free AI permit prescreening for wildfire rebuilds
The City of Spokane is working with Permittable AI to help residents rebuilding after the Spokane Complex wildfires. Residential permit applicants can use Permittable AI's Intake Completeness service free for one year, uploading their permit package to get a report on missing documents, plan sheets and other completeness issues before they submit it. Use is optional, and city staff still conduct the official review.
Spokane, WA
United States
Grande Prairie, AB pilots AI voice assistant 'Riley' for after-hours city calls
The City of Grande Prairie is running an after-hours AccessGP AI pilot from Oct. 13 to Dec. 31, 2026. Residents who call AccessGP on weekends, holidays and after 6 p.m. on weekdays reach Riley, an AI-enabled voice assistant that answers common questions about services such as recreation, transit, roads and snow clearing, and captures inquiries for staff follow-up. Riley does not handle 9-1-1 calls.
Grande Prairie, AB
Canada
Chattanooga, TN launches new GIS Map Viewer with 3D modeling and live data
Chattanooga has launched a new GIS Map Viewer that replaces an older platform and is estimated to save the city $17,000 a year. The interactive map includes layers such as zoning districts, neighborhood associations, public safety information, land ownership and city services, and adds 3D modeling, tree canopy mapping created with UTC, a "Near-Me" widget, historic data from 2016 onward and layers connected to live service data.
Chattanooga, TN
United States
Windsor, ON launches Umo mobile fare payment system for Transit Windsor
Transit Windsor launched the Umo fare management system on Oct. 5, 2026, letting riders buy digital passes, add funds, check balances, plan trips and get real-time transit information in the free Umo Mobility app, or pay with a reloadable Umo card or cash. The $3.53 million project received federal and provincial funding through the Investing in Canada Infrastructure Program.
Windsor, ON
Canada
Montgomery County, PA launches AI chatbot 'Mo' to answer voter questions
Montgomery County has launched Mo, a generative AI chatbot on its voter services website that answers basic election questions, such as polling locations and how to submit a mail ballot, 24/7 and in more than 70 languages. Built with Charleston, SC-based Citibot, Mo relies only on verified information from the voter services website and county GIS, and does not gather or store personal information.
Montgomery County, PA
United States
Bellingham, WA launches drone as first responder program for 911 calls
The Bellingham Police Department is launching a grant-funded Drone as First Responder program: when 911 calls come in, a licensed pilot can send a drone from one of three docking stations (the police station, the city's public works campus and Bellis Fair mall) to assess the scene within minutes. A $475,417 state grant funds the program through 2028, and police will host a public flight dashboard online.
Bellingham, WA
United States
Oceanside, CA expands police Drone as First Responder program citywide
The Oceanside City Council unanimously approved expanding the police Drone as a First Responder program with a five-year, $682,556 contract with Axon for autonomous drone docking stations, including two Skydio drone-in-a-box units. During a 13-month pilot, the drone responded to about 1,300 calls, was first on scene in over 1,000, and cleared 392 calls without dispatching officers.
Oceanside, CA
United States
Lafayette County, MS launches GovWell online permitting portal
Lafayette County, Mississippi launched GovWell, a web-based portal where residents, contractors and developers can submit building and land-use applications online. The portal centralizes building and trade permits, planning and zoning applications, site work permits, E911 address requests and contractor registrations, and sends automated email updates; standard permits can be handled entirely online.
Lafayette County, MS
United States
Poughkeepsie, NY launches PK Connect app for reporting potholes and other issues
The City of Poughkeepsie launched PK Connect, a free iOS and Android app that lets residents report non-emergency problems, track progress and receive real-time updates. Residents can snap a photo of an issue and pinpoint it on a map, covering concerns like potholes, garbage and recycling, graffiti, streetlight outages, illegal dumping and code enforcement.
Poughkeepsie, NY
United States
Detroit, MI pilots cloud-based traffic signal priority for fire trucks
The Detroit Fire Department teamed up with HAAS Alert and Miovision on a 90-day pilot at select intersections in Corktown, within the city's Transportation Innovation Zone, using cloud, GPS and cellular connectivity in fire trucks and at intersections to turn traffic lights green ahead of emergency vehicles. Pilots in smaller cities have shown a 70 percent reduction in crashes involving emergency vehicles and 25 percent faster arrivals to scenes.
Detroit, MI
United States
Columbia, MO approves $41.8M smart meter program for electric and water utilities
Columbia City Council voted Sept. 21 to authorize a $41.8 million Advanced Metering Infrastructure program with Ameresco for its city-owned electric and water utilities. The project will replace 53,992 electric and 52,747 water meters, with equipment orders in October and installation beginning in spring 2027. City officials project more than $71 million in benefits over 15 years.
Columbia, MO
United States
Summit County, OH moves building permits and inspections to GovWell portal
Summit County's Division of Building Standards began using GovWell, a new online platform for building permits and inspections, on Sept. 28, replacing its CityWorks portal for new requests. Applicants can apply for permits, submit plans, schedule inspections and track application status in one place, which officials expect will reduce review delays.
Summit County, OH
United States
Menlo Park, CA launches Laurel AI chatbot to answer resident questions
The City of Menlo Park launched Laurel, a Citibot-powered AI chatbot that answers community questions about city services using information from the city website, its Xplor Recreation software and its Accela permit portal. Laurel received over 1,000 questions in its first weeks, is available in more than 70 languages, and department staff review its responses for accuracy.
Menlo Park, CA
United States
Harris County, TX approves AI platform to speed permit and plat reviews
Harris County Commissioners Court approved a contract with Australia-based Archistar to use AI to pre-check plat applications and run technical code-compliance reviews for new construction. The program aims to cut permit processing time by 50% and includes a chatbot for applicants, while county staff keep final review and approval. Commissioners earmarked over $750,000 for it in the FY2027 budget.
Harris County, TX
United States
Lancaster, CA deploys agentic AI permitting platform to cut approval times from months to days
Lancaster, California became one of the first US cities to deploy a next-generation AI permitting platform from Labrynth, using agentic AI workflows to automate application screening. The platform reduces errors and back-and-forth, cutting approval times from months to days. Mayor R. Rex Parris launched the initiative alongside Labrynth's Red Tape Index, a national benchmark measuring permitting speed and transparency, to turn permitting into a driver of housing and infrastructure growth.
Lancaster, CA
United States