Lewes and Eastbourne Council launch ICS.AI's AI assistant for residents
Built on the largest Public Sector language model in the UK, ELLIS covers over 1,000 council topics and has been trained on 12,000 resident questions. Conversations with this AI can be seamlessly handed over to agents in Microsoft Teams, making it user-friendly and intuitive. Thanks to ELLIS's 92% accuracy in answering questions, the team at Lewes and Eastbourne were already able to move 5 full-time contact agents away from live chat and achieve better resource management.
Citizen Services+4
Eastbourne Borough Council, GB
United Kingdom
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