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Espoo, FI facilitates customer service improvements with virtual chatbot hackathon

Espoo, FI Customer Service Chatbot Virtual Hackathon

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Municipal officials invited Elisa, Fronti.ai, and GetJenny for a one-day hackathon on Microsoft Teams. Participants were asked to create chatbots that improve customer experiences while meeting departmental goals. Espoo supplied the participating companies with data and customer service policies to guide prototype development. Front.ai was selected as the winning team by attendees, though ideas presented by all three companies will shape Espoo's use of chatbots.

chat Smart City Customer Support Hackathon

Espoo, FI

Municipality in Finland

Finland

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Microsoft Teams

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Noticiable

The remote chatbot hackathon was a success | espoo.fi

On 11 June, the City of Espoo organised a chatbot hackathon with the aim of generating ideas for developing customer service. It succeeded beyond expectations and was very effective. The aim of hackathon is not to produce final solutions but to gain new information through demos and experiments.

espoo.fi

Espoon kaupunki järjesti 11.6. chatbot hackathonin, josta toivottiin ideoita asiakaspalvelun kehittämiseen. Hackathon onnistui yli odotusten ja oli erittäin tehokas. Lopputuotoksena ei synny valmiita ratkaisuja, vaan niissä toteuttavien demojen kautta opitaan uutta.

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