Middlesbrough Council, GB

Middlesbrough Council, GB streamlines tax collection process with Voicescape Collections platform

Council officials approved a six-month pilot of the platform in response to declining tax payments due to COVID-19. Voicescape Collections automates outreach to households with past-due council taxes and housing benefit changes. The platform transfers inbound calls from residents and provides useful prompts based on tax records. Revenues & Benefits team members focused on early interventions for struggling residents as manual tasks were handled by the system.

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Middlesbrough Council, GB

United Kingdom

Middlesbrough Council, GB introduces Environmental Flying Squad as deterrent to illegal dumping

The Environmental Flying Squad combines the efforts of environmental, safety, and area care officers. Squad members use CCTV footage along with community reports to quickly identify and clear illegal waste. Phone calls and in-person visits to residents near incidents gather evidence necessary for prompt ticketing of violators. Council officials also authorize the squad to enforce commercial waste, vehicle tax, and littering regulations.

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Middlesbrough Council, GB

United Kingdom

Middlesbrough Council, GB leads e-scooter adoption in new regulatory environment with pilot

The council's e-scooter pilot followed national legislation allowing scooter operation on roads. Fifty scooters are available in Middlesbrough with operations handled by Ginger at no cost to the council. Each scooter has a maximum speed of 15.5 miles per hour (MPH). Users must have valid driver's licenses to operate on roads with speed limits up to 40 MPH. The Tees Valley Combined Authority worked with Middlesbrough to expedite the pilot to improve mobility during COVID-19.

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Middlesbrough Council, GB

United Kingdom

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Tees Valley Combined Authority, GB

United Kingdom