Onkaparinga, SA
City en South Australia
Australia
Onkaparinga, SA develops Threatening Behaviour Training Program for public-facing employees
Council officials sought a cost-effective training method for approximately 700 employees. The four-tier program combines online and in-person instruction on de-escalation methods when dealing with abusive or violent people. Trainees are also taught to report incidents rather than accepting threatening acts as part of their work. Onkaparinga hopes that the program reduces the 14% share of incident reports related to threatening actions or words.
Onkaparinga, SA
Australia
Onkaparinga, SA encourages inclusive tourism with Better Access is Better Business program
Council officials identified opportunities for more accessible experiences as local tourism recovers from COVID-19. A best practices guide co-designed with business owners offers suggestions on serving people of all abilities. Onkaparinga's Community Capacity team produced a 15-minute training video encouraging businesses to start small and remain adaptive to customer needs. Additional videos on council and business accessibility measures show the implementation of these recommendations.
Onkaparinga, SA
Australia
Onkaparinga, SA improves public access to information with Transparency and Integrity Portal
The portal contains registers of allowances, gifts, and interests for elected officials. Users find recent expense reports filed by council employees on the portal. Onkaparinga maintains a list of released confidential items with document dates and descriptions. The complaint management section provides four ways to communicate concerns with the customer service team. Residents who may not be familiar with council, state, or national transparency laws find relevant documents on this website.
Onkaparinga, SA
Australia
Onkaparinga, SA collaborates with other councils on renewable energy hub at shared landfill
Onkaparinga, Holdfast Bay, and Marion invested in solar and biogas energy at the Southern Region Waste Resource Authority (SRWRA) landfill. The 1,780-panel installation and the biogas plant produce up to 25,000 megawatts of electricity per year. Council officials estimate the landfill creates enough electricity to power 4,400 homes. The SRWRA landfill achieves emission-neutral operations by eliminating 135,000 tons of greenhouse gases each year.
Onkaparinga, SA
Australia
Holdfast Bay, SA
Australia
+1Onkaparinga, SA shows community support for local businesses with Go South Go Local initiative
The council's Business Team developed the social media campaign to expand support for area companies during COVID-19. Residents share posts about their favorite local businesses with the hashtag #GoSouthGoLocal. Onkaparinga encourages residents to find new shops to frequent in the ON Business Directory. Companies can also access Go South Go Local branding for use in print, email, and social media outreach.
Onkaparinga, SA
Australia
Onkaparinga, SA resurfaced Happy Valley roads using recycled glass and plastic
A stretch of road in the suburb was repaved using 265 tons of an innovative asphalt mix. The council worked with Downer, Close the Loop, and RED Group to formulate a surface that can withstand daily use. This mixture combined repurposed asphalt with recycled glass bottles, plastic bags, and toner cartridges. Onkaparinga's recycled asphalt project was the first in the South Australian state.
Onkaparinga, SA
Australia
Onkaparinga, SA Green Building Initiative reduces waste and emissions in public buildings
The council demonstrates green design and technology features at two Green Hub buildings. Visitors to these hubs see solar-powered smart controls, natural venting, and electric vehicle chargers. The Green Hubs inspire homeowners and businesses to pursue Building Upgrade Finance funding for similar upgrades. The Green Building Initiative extends beyond the hubs with 1,000 solar panels installed at three city buildings and a citywide focus on recycled building materials.
Onkaparinga, SA
Australia