Los Angeles County, CA enhances outreach to households at risk of homelessness with AI-powered tool
The county's Housing for Health team uses a predictor developed by UCLA researchers for the pilot. Analyses of county data in areas like ER visits and benefits sign-ups identify households not enrolled in existing programs. A team of case managers builds trust among at-risk households through calls, letters, and home visits. Ongoing conversations determine the best ways to deploy up to $6,000 in financial assistance per household including food, utilities, and public transit.
Artificial Intelligence (AI)+3
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United States
Los Angeles County, CA improves customer experiences with Assessor's Office chatbot
The Assessor's Office undertook a six-year conversion of its software and applications to a cloud-based system. This project supported the creation of an AI-powered chatbot for easier navigation of a new office portal. Residents engage in conversations with the bot in search of current data about property taxes and propositions. The chatbot incorporates lessons learned from past conversations, updated data, and newly added portal features into future interactions.
chat+4
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United States
Los Angeles County, CA "Wellness Wednesday" event promotes healthier living among community
Los Angeles County’s Internal Services Department organized its first "Wellness Wednesday" event to promote healthier living in an area with high rates of childhood obesity and limited options for fresh food. During the free event, staff members offered demonstrations on healthy cooking and attendees received recipe books and food samplings. Additionally, the first 75 attendees received a free box of produce provided by the Los Angeles Food Bank.
Event Management+3
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United States
Los Angeles County, CA "LA50K" harm reduction initiative reduces opioid overdoses with naloxone
Los Angeles County launched the "LA50K" harm reduction initiative to distribute 50,000 boxes of naloxone to normalize its use as treatment for combating the opioid overdose epidemic. The initiative involved distributing naloxone to vulnerable residents through community groups, the Los Angeles Homeless Services Authority, the Department of Health Services, and even creating free naloxone vending machines in county jails.
Healthcare+2
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United States