Menlo Park, CA

Municipality in California

United States

32.0k bevolking • $183.9m budget

Websitebeta.menlopark.org

Menlo Park, CA launches Laurel AI chatbot to answer resident questions

The City of Menlo Park launched Laurel, a Citibot-powered AI chatbot that answers community questions about city services using information from the city website, its Xplor Recreation software and its Accela permit portal. Laurel received over 1,000 questions in its first weeks, is available in more than 70 languages, and department staff review its responses for accuracy.

Artificial Intelligence (AI)+3

Menlo Park, CA

United States

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San Mateo County, CA Health Department created COVID-19 Public Call Center for pandemic updates

The San Mateo County Health Department created a COVID-19 Public Call Center to keep residents informed during the national pandemic. Residents just need to call 211 and the phone lines will be kept open 24 hours a day, 7 days a week. This public health service is available to English and non-English speakers. Residents can also text the word "coronavirus" to 211211 for information and updates.

Outbreak / COVID+3

San Mateo County, CA

United States

Menlo Park, CA

United States