Virginia Beach, VA integrates AI-enabled chatbot into its VB311 citizen request service
The chatbot supports the VB311 team in handling approximately 1,000 chat requests from residents each month. This bot refers users to online resources and service request links based on its knowledge of frequently asked questions. Residents may also be referred to VB311's live chat for more complex requests. Virginia Beach asks the community to select the chatbot's name and logo from five finalists - Beachbot, Ask Neptune, Ask VB, VBBot, or Botsby.
311+4
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Virginia Beach, VA is using Waze mobile app to communicate real-time road conditions information
The Virginia Beach Traffic Data-Sharing Partnership provides an overview of government-reported construction, crash and road closure data via the Waze mobile app. This real-time road condition reporting protects the public from major disruptions such as unplanned natural disasters or large-scale events. The crowd-sourced information gives the city's gives 311 and field personnel the ability to assess traffic congestion levels, road hazards, traffic light faults and potentially impassable roads.
Road & Traffic Management+5
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Virginia Beach, VA new performance incentives for first responders help with recruitment/retainment
Virginia Beach City Council approved a new ordinance that offers performance incentives for first responders to help with recruitment and retainment efforts. The ordinance provides extra college money and bonus pay based on longevity for firefighters, emergency medical services, and emergency dispatchers.
Innovation in Finance
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Virginia Beach, VA generates feedback on new mobile portal through resident testing
The city asks residents to download the Android and iOS versions of the as-yet-unnamed app. Testers do not need specific technical skills to provide their feedback on the app's functionality. City IT staffers ask participants to use the in-app feedback tool to point out errors, helpful features, and potential additions. The final version of the app will combine digital services ranging from property lookups to bill payments.
Mobile App+2
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