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Washtenaw County, MI implements Akila virtual assistant for automated deposit management

Washtenaw County, MI Akila Virtual Assistant Automated

Voltooid

County officials identified Robotic Process Automation (RPA) as a solution to challenges created by increased deposits. Automation Anywhere's platform was selected for a pilot version of Akila. Its initial design focused on the automated recording of daily deposits in place of manual entries. There were zero errors reported for this task during Akila's first six months in use. Washtenaw County is evaluating expanded uses of the virtual assistant in areas like human resources and procurement.

WC

Washtenaw County, MI

County in Michigan

US flag

United States

Bijlagen

GFOA case study of Washtenaw County

9.76MB

Project geslaagd

Washtenaw County won a 2022 Award for Excellence in Government Finance from the Government Finance Officers Association.

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