Peachtree Corners, GA and Pipedream develop the country's first underground robot delivery route
The subterranean route covers 0.7 miles between the city-owned Curiosity Lab and a nearby shopping center. Curiosity Lab teams place orders Monday through Friday for meals and essential items with delivery in as little as five minutes. The delivery robot travels up to 15 miles per hour with order collections and deliveries placed in secured drawers. This innovation responds to concerns about tailpipe emissions and traffic congestion created by delivery services.
Peachtree Corners, GA
United States
Pecos, TX adopts robotic process automation for financial management improvements
Pecos faced delays in financial processes due to a shortage of Finance Department staff. The RPA development process focused on eight areas most likely to benefit from AI-powered bots. The first round of automation handled sales tax and daily cash reconciliation from start to finish. Lessons from this initial deployment were used for automation of utility billing and IT ticket generation. Town officials will build on these successes by pursuing a fully automated accounts payable system.
Pecos, TX
United States
Hertfordshire County Council, GB partners with AWS on AI-powered traffic monitoring platform
County officials wanted a monitoring solution for automated and standardized data collection. Videos from local traffic cameras are sent through an app built on AWS Amplify to the AWS Rekognition tool for analysis. Traffic types, directions, and speeds are documented before image deletion. Twelve-hour sections of video can be correctly categorized in as little as two hours. The platform is easy to access without training and reduces personnel time spent on traffic counts.
Hertfordshire County Council, GB
United Kingdom
Denver, CO adopts SPIDR Tech platform for public communications following emergency calls
The Denver Police Department sought a more efficient process for follow-up communications with 911 callers and victims. SPIDR Tech texts those who report incidents 30 minutes after their calls for updates on investigations. The automated system sends report numbers, badge numbers, and other details to victims for easier retrieval of case information. This technology complements an ongoing pilot whereby 911 callers can stream live video from their phones to dispatchers.
Denver, CO
United States
Travis County, TX reduces personnel time and resources spent on audits with automation project
The county's Risk Evaluation and Consulting Division experienced a 25% annual growth in property tax refunds. The weeks-long manual review process was replaced by an in-house analytics system requiring only minutes per refund request. County auditors receive emails with property tax documentation only when irregularities are found. Future uses of the automation process may include reviews of public official spending through receipt analysis.
Travis County, TX
United States
Jefferson County, CO accelerates digital innovation and transformation with internship program
The county's Innovation Team recruits college students and early-career professionals for the program. Interns work on digital automation and process improvement projects under the tutelage of experienced supervisors. The initial cohort of Innovation and Digital Transformation interns trialed solutions involving open data, intelligent traffic management, and no-code app development. Jefferson County aims for better public services and local talent retention through the program.
Jefferson County, CO
United States
Somerset County Council, GB streamlines public health management with Access Rio EPR
Access Rio EPR connects the council's public health service to real-time updates on new births and families moving to the county. The platform automates appointment scheduling and resource allocation for Somerset's 150 public health nurse practitioners. An integrated text messaging system improves communications between nurse practitioners and parents. This first-in-the-country project supports comprehensive care for children from birth.
Somerset County Council, GB
United Kingdom
Gainesville, FL integrates BRASSTRAX technology into shooting investigation process
The Gainesville City Council funded the BRASSTRAX purchase with federal ARPA funds. BRASSTRAX creates 2D and 3D images of shell cases gathered from crime scenes. These images are compared with evidence submitted to a central database by participating departments. Investigating officers receive matching data in hours rather than days with the previous process. Gainesville police anticipate sharing the technology with neighboring departments for a more detailed database.
Gainesville, FL
United States
Clark County, NV simplifies business licensing and taxation processes with Accela collaboration
Clark County found burdensome tax and licensing processes for hospitality businesses with multiple tenants. Cloud-based tools from Accela create a single invoice and registration process for easier business compliance. The new system will be customized for simple migration of business records and integration with existing processes. County officials anticipate future use of Accela technology for cannabis and autonomous delivery businesses.
Clark County, NV
United States
Avondale, AZ streamlines IT service requests and workflows with TeamDynamix platform
Avondale previously relied on manual management of email and phone requests from city departments. TeamDynamix automates the collection and routing of IT tickets to assigned team members. This IT Service Management platform provides a single view of assigned projects and completed tickets. A self-service portal supports staff requests as well as self-guided training on basic tech issues. Department leaders can build dashboards in TeamDynamix for staff and IT asset management.
Avondale, AZ
United States
Washtenaw County, MI implements Akila virtual assistant for automated deposit management
County officials identified Robotic Process Automation (RPA) as a solution to challenges created by increased deposits. Automation Anywhere's platform was selected for a pilot version of Akila. Its initial design focused on the automated recording of daily deposits in place of manual entries. There were zero errors reported for this task during Akila's first six months in use. Washtenaw County is evaluating expanded uses of the virtual assistant in areas like human resources and procurement.
Washtenaw County, MI
United States
Middlesbrough Council, GB streamlines tax collection process with Voicescape Collections platform
Council officials approved a six-month pilot of the platform in response to declining tax payments due to COVID-19. Voicescape Collections automates outreach to households with past-due council taxes and housing benefit changes. The platform transfers inbound calls from residents and provides useful prompts based on tax records. Revenues & Benefits team members focused on early interventions for struggling residents as manual tasks were handled by the system.
Middlesbrough Council, GB
United Kingdom