Washtenaw County, MI implements Akila virtual assistant for automated deposit management
Washtenaw County, MI Akila Virtual Assistant Automated
Complete
County officials identified Robotic Process Automation (RPA) as a solution to challenges created by increased deposits. Automation Anywhere's platform was selected for a pilot version of Akila. Its initial design focused on the automated recording of daily deposits in place of manual entries. There were zero errors reported for this task during Akila's first six months in use. Washtenaw County is evaluating expanded uses of the virtual assistant in areas like human resources and procurement.
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Project Succeeded
Washtenaw County won a 2022 Award for Excellence in Government Finance from the Government Finance Officers Association.
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