Denver, CO adopts SPIDR Tech platform for public communications following emergency calls

Denver, CO SPIDR Tech Public Communications Calls Follow

Complete

The Denver Police Department sought a more efficient process for follow-up communications with 911 callers and victims. SPIDR Tech texts those who report incidents 30 minutes after their calls for updates on investigations. The automated system sends report numbers, badge numbers, and other details to victims for easier retrieval of case information. This technology complements an ongoing pilot whereby 911 callers can stream live video from their phones to dispatchers.

Public Safety Automation Emergency Services

Denver, CO

Municipality in Colorado

United States

Vendors

SPIDR Tech

SPIDR Engage allows law enforcement agencies to use their own data to automatically engage their citizens using victim follow-ups, citizen request followups, targeted surveys and more.

Newsworthy

Denver PD, 911 Launch Automated Response Messaging

The Denver Police Department and Denver 911 have launched the SPIDR Tech customer service program, which will send 911 callers automated text or email messages about police response to and outcomes of the calls they’ve made.

Haystack

Denver's testing a new technology that would allow 911 operators to see emergencies live.

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