Cabarrus County, NC incorporates chatbots into personnel and law enforcement workflows
Cabarrus County, NC Personnel Law Enforcement Chatbots
The county first implemented a personnel status request chatbot for employee questions. Staffers complete performance reviews and paid leave requests in as little as five clicks. Cabarrus County also developed a quarterly inspection chatbot for the sheriff's department. A department employee enters an item name, receives past inspection data, and confirms or changes this information without repetitive forms.
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Government Chatbots Now a Necessity for States, Cities, Counties
Before COVID-19, a few leading governments were dabbling in chatbot technology, using AI to address common resident queries. In 2021, it’s hard to imagine government doing the people’s business without them.
Cabarrus County Sheriff's Department Created Conversational Chatbots
The Cabarrus team is focused on providing human-centric solutions for fulfilling business requirements. Read about their use cases.
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