Rochdale Metropolitan Borough Council, GB streamlines help for the vulnerable with Citizen Space

Rochdale Metropolitan Borough Council, GB Citizen Space

Call center staffers used ad-hoc methods to document public contacts before COVID-19. Rochdale created internal surveys for incoming and follow-up calls in Citizen Space. Survey responses allowed the council to identify hotspots of adult care needs during the pandemic. PDF copies of survey responses were sent to the appropriate departments or organizations, thus ensuring personalized care for vulnerable residents.

RM

Rochdale Metropolitan Borough Council, GB

Metropolitan council in England

United Kingdom