SMART LiveChat
The world's first live chat via MS Teams connecting users with your customer service reps, enhanced by always-on human parity AI assistant.
1-on-1 service is not scalable. With traditional live chat, routine queries overwhelm agents, especially during contact spikes. With SMART LiveChat, AI serves unlimited users, answering routine queries and routing them to the most useful resource whenever extra help is needed. It also captures data feeding it to agents, streamlining interactions. It comes pre-trained, and its patent-pending mesh learning provides regular updates from other AI assistants in the network, evolving the customer experience even further. SMART LiveChat helps your residents, shielding your contact agents from simple queries that can be resolved without their intervention.
Höjdpunkter
Outperforms well-trained agents (answer accuracy over 90%)
Reduces chat volumes by up to 40%
Reduces chat durations by up to 50%
Built on the Microsoft stack, offers no-fuss deployment
ICS.AI is the UK's local government no 1 AI vendor by market share
Newsworthy
ELLIS - your intelligent chatbot - Lewes and Eastbourne Councils
ELLIS - your intelligent chatbot - Lewes and Eastbourne Councils
Thought Leaders in Artificial Intelligence: Martin Neale, CEO of ICS (Part 1) | Sramana Mitra
Steven Mitzenmacher, SVP of Corporate Development at Rackspace Technology, discusses the Buy-side thought process on Exit Strategy.
Thought Leaders in Artificial Intelligence: Martin Neale, CEO of ICS (Part 1) | Sramana Mitra
ICS AI Ltd
Grundat 1994
ICS.AI are the UK’s first Microsoft AI Inner Circle Partner and we have combined and integrated the critical elements required for an effective AI Transformation journey.
På Govlaunch sedan 02 mars 2022
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