SMART LiveChat
The world's first live chat via MS Teams connecting users with your customer service reps, enhanced by always-on human parity AI assistant.
1-on-1 service is not scalable. With traditional live chat, routine queries overwhelm agents, especially during contact spikes. With SMART LiveChat, AI serves unlimited users, answering routine queries and routing them to the most useful resource whenever extra help is needed. It also captures data feeding it to agents, streamlining interactions. It comes pre-trained, and its patent-pending mesh learning provides regular updates from other AI assistants in the network, evolving the customer experience even further. SMART LiveChat helps your residents, shielding your contact agents from simple queries that can be resolved without their intervention.
Highlights
Outperforms well-trained agents (answer accuracy over 90%)
Reduces chat volumes by up to 40%
Reduces chat durations by up to 50%
Built on the Microsoft stack, offers no-fuss deployment
ICS.AI is the UK's local government no 1 AI vendor by market share
Newsworthy
ELLIS - your intelligent chatbot - Lewes and Eastbourne Councils
ELLIS - your intelligent chatbot - Lewes and Eastbourne Councils
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ICS AI Ltd
Founded in 1994
ICS.AI are the UK’s first Microsoft AI Inner Circle Partner and we have combined and integrated the critical elements required for an effective AI Transformation journey.
On Govlaunch since March 02, 2022
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Product Details
Marketplace Integrations
Deployment
Delivery
Desktop / Web
Mobile Responsive
No
Browser Support
All Browsers
Platforms
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