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Chandler, AZ conducts Language Assistance Technology Assessment for more accessible services

Chandler, AZ Language Assistance Technology Assessment

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Touch-screen translation devices are rotating through 15 public buildings during the six-month pilot. The devices support Braille keyboards and audio translation in 120 languages during conversations with staff. Chandler is also testing a mobile broadcast feature whereby a user can translate a presentation by a single speaker through their smartphone. User and staff surveys evaluate how well these technologies assist the city's diverse population in accessing city events and services.

Citizen Services Translation Accessibility Pilot / POC

Chandler, AZ

Municipality in Arizona

United States

Links

Language Assistance Technology Assessment | City of Chandler

Newsworthy

Chandler launches six-month language assistance technology assessment at select city facilities | City of Chandler

CHANDLER, Ariz. – The City of Chandler is currently assessing a language translation device to help its residents and customers communicate with city staff in their native language. The device provides instant translation of 120 languages and dialects, including American Sign Language (ASL) and is compatible with a Braille keyboard providing users the ability to instantly have a real-time conversation with city staff. The intent of the device is to provide an additional communication tool, and in no way is being used to eliminate resident interaction with bilingual city staff.

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