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Citizen Services

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München Stadt, BY tests viability of micro transport services

München Stadt, BY (Munich) is testing a free "last mile" mobility service in its historic old town to improve accessibility and reduce traffic congestion. The initiative offers residents and visitors free rides on electric shuttles for short trips within the area. This pilot project aims to enhance the sustainability of urban transport and alleviate local traffic challenges.

Citizen Services+2
MS

München Stadt, BY

DE flag

Germany

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Chicago, IL considers opening city-owned grocery stores

Chicago conducted a study to address the impact of recent closures of city-owned grocery stores on local communities. The study recommends the city pursue some version of a municipally owned store or stores — and finds such stores could even turn a profit. It also suggests the city not attempt to operate a supermarket itself, but rather partner with a for-profit operator, a nonprofit operator or a co-op.

Citizen Services+3
CI

Chicago, IL

US flag

United States

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Worcester, MA relaunches upgraded online data portal

Worcester has reinstated and upgraded its online date portal, which had been closed for improvements. The revamped portal now offers a more user-friendly interface and enhanced features for scheduling city services and appointments. This update aims to improve accessibility and efficiency for residents interacting with municipal services.

Citizen Services+3
WM

Worcester, MA

US flag

United States

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Paterson, NJ combats city’s opioid problem with RealFix program

Paterson, NJ, has implemented a program to deliver Suboxone, a medication used to treat opioid addiction, within 90 minutes to those who need it. This initiative aims to reduce barriers to treatment by providing faster access to medication-assisted therapy for opioid use disorder. By leveraging technology and partnerships with local pharmacies, Paterson seeks to improve health outcomes and support individuals in their recovery journey.

Citizen Services+2
PN

Paterson, NJ

US flag

United States

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New York, NY teams up with Google to launch open data toilet map

New York City and Google have collaborated to release a new toilet map aimed at improving access to public restrooms across the city. The map, accessible through Google Maps and Google Search, highlights nearly 3,000 public restroom locations, including those in parks, libraries, and other public facilities. This initiative addresses a longstanding urban challenge by providing residents and visitors with essential information for navigating the city more comfortably.

Citizen Services+2
NY

New York, NY

US flag

United States

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Cleveland, OH launches open data portal

The City of Cleveland has unveiled its long-awaited open data portal, offering access to a variety of datasets aimed at promoting transparency and innovation. The platform allows users to explore data on topics such as housing, transportation, and public safety, fostering collaboration between government agencies, researchers, and the public. The initiative aims to empower citizens with valuable information while promoting accountability and data-driven decision-making within the city.

Citizen Services+3
CO

Cleveland, OH

US flag

United States

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Chandler, AZ conducts Language Assistance Technology Assessment for more accessible services

Touch-screen translation devices are rotating through 15 public buildings during the six-month pilot. The devices support Braille keyboards and audio translation in 120 languages during conversations with staff. Chandler is also testing a mobile broadcast feature whereby a user can translate a presentation by a single speaker through their smartphone. User and staff surveys evaluate how well these technologies assist the city's diverse population in accessing city events and services.

Citizen Services+3
CA

Chandler, AZ

US flag

United States

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Seattle, WA consolidates public discounts and benefits into a single resource with CiviForm

The city's IT and Innovation and Performance teams worked with Google Fellows on CiviForm's customization. CiviForm allows residents to determine eligibility and apply for discount programs on one site. The platform began with applications for six benefits including the Gold Card for seniors, the FLASH card for residents with disabilities, and Parks and Recreation scholarships. All city departments are expected to use CiviForm by 2024 with potential household savings of up to $23,000 annually.

Citizen Services+4
SW

Seattle, WA

US flag

United States

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Markham, ON implements online voter registration and ballot verification for municipal elections

Elections Markham sent Voter Information Letters with PINs for online registration in seven languages. This automated system used eSignature technology for verification of applicant eligibility. Once registered, voters had the option to fill out their ballots on a secure online platform. Online voters used the Scytl Verify app to confirm ballot receipt and accuracy within 30 minutes of voting. Scytl Verify searches for digital signatures on ballots that are removed once canvassing begins.

Citizen Services+2
MO

Markham, ON

CA flag

Canada

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Adelaide, SA experiments with Voting Eligibility Checker Tool for improved enrollment experiences

The city's Election Project staff identified confusion over voting eligibility scenarios in past elections. The online tool turned user information into personalized recommendations for the next steps in the electoral enrollment process. Adelaide trained the tool to guide residents through 32 distinct eligibility circumstances. User feedback during the November 2022 municipal elections informs further development of the platform.

Citizen Services+3
AS

Adelaide, SA

AU flag

Australia

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New York, NY streamlines public access to city services with MyCity online portal

The Mayor's Office of Technology and Innovation developed the portal over a 15-month period. Parents and guardians use MyCity to determine their eligibility for childcare assistance. Every MyCity user accesses a personal dashboard with updates about applications and eligibility. MyCity includes a 10-step benefits screener for services ranging from housing to ID cards. Existing features will be improved and new functions like small business assistance will be added during a rolling deployment.

Citizen Services+3
NY

New York, NY

US flag

United States

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Bochum, NW streamlines citizen interactions with city departments using Speed Capture Kiosk

City officials installed the Speed Identity product at its Bürgerbüro Mitte or Citizens' Registration Office. Visitors step up to the kiosk and adjust the interface based on their height. LED lighting and a high-definition camera ensure clear photos for department use. A signature pad and fingerprint reader gather additional biometric data. Captured data are saved for up to two weeks and shared across municipal offices for confirmation of residency.

Citizen Services+2
BN

Bochum, NW

DE flag

Germany

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