Pacifica, CA launches award-winning virtual assistant search tool, Rose AI

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The City of Pacifica has introduced an AI-powered chatbot named Rose to improve resident engagement and service delivery. Rose assists with answering common questions, streamlining communication, and providing information on city services, thereby enhancing efficiency. This innovative approach has played a significant role in Pacifica earning the MISAC Innovation Award, reflecting its commitment to leveraging technology for better governance.

Artificial Intelligence (AI)Citizen Engagement

Pacifica, CA

Municipality in California

United States

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City of Pacifica Receives MISAC Innovation Award - PublicCEO

The City of Pacifica has been awarded the prestigious Innovation Award from the Municipal Information Systems Association of California (MISAC)for its groundbreaking Artificial Intelligence (AI) “Virtual Assistant” search tool, Rose AI. This cutting-edge technology has […]

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Per PublicCEO, "Since its launch in May 2024, Rose AI has significantly improved public access to City information. An analysis of over 800 user interactions reveals a wide range of inquiries, including general City information, City Council activities, strategic planning initiatives, property issues and much more. This data also provides valuable insights for the continuous improvement of the platform."

Pacifica, CA launches award-winning virtual assistant search tool, Rose AI

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