New Orleans, LA piloted a healthcare eligibility messaging service
New Orleans, LA piloted healthcare eligibility messaging
New Orleans experimented with a text messaging service to see how small variations in its messages increased the number of residents who sought healthcare. The city found that the most effective ways to spur the use of a government program differed from what was expected.
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These health systems have demonstrated how technology-enhanced communications can improve patient experience and “reduce the friction of obtaining care.”
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