San Antonio, TX introduces Talkin' Broadway chatbot for improved outreach during construction

San Antonio, TX Talkin' Broadway Chatbot Construction

A one-year contract with Hello Lamp Post resulted in a chatbot specific to the city's Lower Broadway improvements. Visitors text Hello SA 3 to 210-802-2265 or scan QR codes on sidewalk signage to start conversations in English or Spanish. Talkin' Broadway answers questions about planned closures, directs users to affected businesses, and accepts feedback for city review. The chatbot generates anonymized sentiment data helpful in shaping future outreach efforts.

SA

San Antonio, TX

Municipality in Texas

United States