Madrid, MD introduces Artificial Intelligence and Advanced Technologies Awards for small businesses
The inaugural competition offers a total of €480,000 for winning innovators in 12 categories. These categories include sustainability certification, satellite image processing, and predictive modeling in digital twins. Spanish-based small businesses are asked to deploy big data, blockchain technology, and artificial intelligence in their projects. Successful applicants fall within Levels 1 to 7 of the Technology Readiness Level scale and demonstrate ease of implementation.
Madrid, MD
Spain
Derby City Council, GB connects residents to city services with AI-powered digital assistants
Derby City Council introduced chatbots Darcie and Ali during an April 2023 rollout. Both bots use conversational AI to answer questions and direct inquiries to the correct city departments. Residents speak with Darcie via the council's website and the main phone line. Ali helps visitors to the Derby Homes website. Digital assistants and digital kiosks at Council House provided after-hours services during a pilot of shortened reception hours.
Derby City Council, GB
United Kingdom
Stirling, WA deploys AI-powered chatbot for community feedback on local parks and facilities
Stirling and Hello Lamppost introduced Ainsley for public engagement during the design of its 10-year Community Infrastructure Plan. Signs with QR codes for the chatbot were installed at 42 locations including libraries, basketball courts, and community centers. Ainsley asks questions about visitor experiences, facility conditions, and areas of improvement by text message. The chatbot can also answer questions about city facilities and amenities.
Stirling, WA
Australia
Alameda County, CA develops chatbots for more accessible and efficient public services
Alameda County's first experience with chatbots was the in-house development of CACHe early in the COVID-19 pandemic. CACHe directs users to vaccination, testing, and support services available through county health partners. The Information Technology Development created an internal chatbot for employee help desk tickets. The ACGOV Chatbot introduced in December 2022 answers frequently asked questions from the county's main page, thus reducing call and email frequency.
Alameda County, CA
United States
Los Angeles County, CA improves customer experiences with Assessor's Office chatbot
The Assessor's Office undertook a six-year conversion of its software and applications to a cloud-based system. This project supported the creation of an AI-powered chatbot for easier navigation of a new office portal. Residents engage in conversations with the bot in search of current data about property taxes and propositions. The chatbot incorporates lessons learned from past conversations, updated data, and newly added portal features into future interactions.
Los Angeles County, CA
United States
Coral Gables, FL integrates ChatGPT into its Artificial Intelligence Digital Assistant chatbot
ChatGPT will automatically update the chatbot algorithm's datasets based on user requests. This means that a local resident seeking information on city services receives the most current information from AIDA. The Coral Gables Innovation and Technology (CGIT) team will focus on a human-centered design for the newest version of AIDA prior to public testing in 2024. CGIT also anticipates the integration of a smarter AIDA with Salesforce for an internal chatbot.
Coral Gables, FL
United States
Atlanta, GA improves customer service in non-emergency situations with ATL311 chatbot
The Zammo-powered ATL311 chatbot provides automated answers to basic questions around the clock. Residents can open new service requests in seven categories such as public safety, parks, and street maintenance. This AI-enabled bot also provides updates about existing cases without the need for 311 calls. City officials introduced the chatbot as part of an expanded ATL311 service including a mobile app and an updated Interactive Voice Response system.
Atlanta, GA
United States
Virginia Beach, VA integrates AI-enabled chatbot into its VB311 citizen request service
The chatbot supports the VB311 team in handling approximately 1,000 chat requests from residents each month. This bot refers users to online resources and service request links based on its knowledge of frequently asked questions. Residents may also be referred to VB311's live chat for more complex requests. Virginia Beach asks the community to select the chatbot's name and logo from five finalists - Beachbot, Ask Neptune, Ask VB, VBBot, or Botsby.
Virginia Beach, VA
United States
Nottingham City Council, GB engages the community on climate change with Hello Nottingham campaign
Nottingham, the University of Nottingham, and Hello Lamp Post placed signage at 40 public locations throughout the city. Residents are prompted to scan QR codes or text HELLO PARK to a designated number to begin conversations. An AI-powered chatbot asks location-specific questions and seeks feedback based on participant responses. Project leaders will analyze anonymous responses from the one-year campaign for community-driven suggestions on achieving carbon neutrality by 2028.
Nottingham City Council, GB
United Kingdom
Derry City & Strabane District Council, GB advances waste reduction goals with RIA chatbot
Council officials introduced the Recycling Information Assistant - RIA- during the 2022 European Week for Waste Reduction. Residents can access the chatbot through the council's recycling website. RIA answers most frequently asked questions about bin collections, recycling centers, and commercial disposal. Users can also enter words or phrases for AI-supported responses on additional topics. The chatbot was developed in collaboration with the University of Galway.
Derry City & Strabane District Council, GB
United Kingdom
Kelowna, BC improves responses to snow removal issues with its Snowbot and update tool
Snowbot provides estimates of snow and ice removal timelines based on user addresses. This feature is housed within the existing chat service and accessible from any city webpage. A planned Snowbot update will support resident requests for removal services. Kelowna offers updates on current removal priorities within its four-tier scheme on its snow removal page. The city also encouraged resident interest in snow removal practices with a naming contest for its new snow blower.
Kelowna, BC
Canada
Moreton Bay, QLD supplies small businesses with target demographic data using the Ask Morty chat bot
Project partner TechConnect IT Solutions designed the bot using the state's population estimates and 2021 national census data. Small business owners type "hello" in the Ask Morty box on any council webpage to get started. Ask Morty asks questions about the respondent's present or future target markets including age, income, and homeownership rates. The bot recommends the three suburbs with the highest concentrations of target consumers in 2026, 2031, and 2036.
Moreton Bay, QLD
Australia