Fairfield, CA introduces Archie chatbot for enhanced customer support and communications

Fairfield, CA Archie Chatbot Enhanced Support Communications

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Archie is an AI-powered chatbot powered by Citibot and accessible from the city's website. Residents can report non-emergency issues like streetlight outages and potholes thanks to Archie's integration with the My FairfieldCA portal. The bot simulates human conversation in 71 languages to identify online resources and contacts appropriate for each conversation. City officials named the bot Archie in honor of the arch located on Texas Street.

chat Bots Artificial Intelligence (AI)Customer Support

Fairfield, CA

Municipality in California

United States

Vendors

Citibot

Citibot is the tool for citizens and their governments to use for communication and civic change.

Newsworthy

California Cities Turn to AI to Help Manage Public Works

Cities across Northern California are turning to AI-powered chatbots versed in dozens of languages to answer residents' questions and intake service requests for things like pothole repair, graffiti and parking fines payment.

Meet Archie, the City of Fairfield's artificial intelligence aid - CBS Sacramento

Artificial intelligence is starting to become a part of everyday life, even by helping to fix potholes among other things in the city of Fairfield.

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