Los Angeles County, CA improves customer experiences with Assessor's Office chatbot

Los Angeles County, CA Assessor's Office Chatbot Improve

Complete

The Assessor's Office undertook a six-year conversion of its software and applications to a cloud-based system. This project supported the creation of an AI-powered chatbot for easier navigation of a new office portal. Residents engage in conversations with the bot in search of current data about property taxes and propositions. The chatbot incorporates lessons learned from past conversations, updated data, and newly added portal features into future interactions.

chat Bots Artificial Intelligence (AI)Cloud Computing Property Assessment

Los Angeles County, CA

County in California

United States

Links

NACo Achievement Awards: Assessor’s Chatbot

This program aims to develop an interactive Chatbot that can provide taxpayers/constituents public service 24/7 online support for the Assessor’s Office, to support the Assessor Reconstitution plan due to the COVID-19 pandemic. The chatbot will be designed to assist taxpayers with common queries and FAQs, such as information regarding property ownership, propositions, or

Newsworthy

LA County to share new assessments platform with other California counties | StateScoop

As a six-year software modernization project winds down, officials said they're planning to open their technology to other counties around the state.

Los Angeles County Brings Tech Innovation To Property Tax Complexity

After building a system to handle the nuances of Proposition 13, the L.A. County Assessor plans to offer the software to other agencies as a cloud service.

Awards

NACo Achievement Awards - Information Technology

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