Atlanta, GA improves customer service in non-emergency situations with ATL311 chatbot

Atlanta, GA ATL311 Chatbot Non-Emergency Service Situations

The Zammo-powered ATL311 chatbot provides automated answers to basic questions around the clock. Residents can open new service requests in seven categories such as public safety, parks, and street maintenance. This AI-enabled bot also provides updates about existing cases without the need for 311 calls. City officials introduced the chatbot as part of an expanded ATL311 service including a mobile app and an updated Interactive Voice Response system.

AG

Atlanta, GA

Municipality in Georgia

United States