Derby City Council, GB connects residents to city services with AI-powered digital assistants

Derby City Council, GB AI Digital Assistant Connect Resident

In Progress

Derby City Council introduced chatbots Darcie and Ali during an April 2023 rollout. Both bots use conversational AI to answer questions and direct inquiries to the correct city departments. Residents speak with Darcie via the council's website and the main phone line. Ali helps visitors to the Derby Homes website. Digital assistants and digital kiosks at Council House provided after-hours services during a pilot of shortened reception hours.

chat Bots Artificial Intelligence (AI)Digital Services Customer Support

Derby City Council, GB

Unitary authority in England

United Kingdom

Links

Derby City Council logo

Newsworthy

Derby City Council's AI Digital Assistants Prove Successful

Derby City Council's AI Digital Assistants Prove Successful - Fagen Wasanni Technologies

Group 28

But bosses reassured the public that 'there will always be a human in the loop' if the AI helpers cannot assist them directly

Project Succeeded

Darcie and Ali answered 114,000 questions during their first three months of use. City officials reported £200,000 in savings through the use of artificial intelligence.

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