Stafford County, VA develops Ask Blu platform for enhanced public communication and customer service

Stafford County, VA Ask Blu Communication Service Platform

The Ask Blu platform features an AI-powered chatbot for around-the-clock answers to questions about public services. The chatbot and a mobile app are available for service requests through the county's 311 system. Additional resources in the platform include location-specific newsletters about county services and the Blu's Academy suite of citizen education videos. Local officials used the Great Blue Heron as the platform's mascot because of community efforts to protect their nests.

SC

Stafford County, VA

County in Virginia

United States