Williamsburg, VA developed a 6-month Citibot pilot to simplify resident service requests

Citibot Text Chat

Accessibility through text message. Residents can search for information, submit a service request or send a custom message to your staff.

Citibot

Citibot is the tool for citizens and their governments to use for communication and civic change.

Pothole in the road? Text the City of Williamsburg and it’ll get fixed | Williamsburg Yorktown Daily

Potholes, bulk trash pick-up, and other issues in the City of Williamsburg can now be addressed with a quick text message to the city’s chatbot.

Williamsburg rolls out text messaging program - The Virginia Gazette

If there’s a pothole in the neighborhood, who’re you going to call? Citibot.