Houston, TX adds self-service capabilities to 311 portal with Virtual Agent chatbot

Houston, TX Virtual Agent Chatbot 311 Self-Service

Visitors to Houston 311 create their own service requests by clicking Report a Problem. The chatbot asks for location-specific information about common issues like potholes and water leaks. Virtual Agent automatically checks for duplicate reports. Requests are assigned to teams rather than individual contacts for expedited resolutions. Houston added Virtual Agent and a more powerful Customer Relations Information System to free the 311 Call Center for complex issues.

HT

Houston, TX

Municipality in Texas

United States