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London Borough of Lambeth, GB addresses housing quality issues with Disrepair Arbitration Pilot
London Borough of Lambeth, GB Disrepair Arbitration Pilot
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Council home tenants typically take disrepair claims to court and pay legal fees out of their awards. The UK-first pilot scheme moves arbitration cases in-house before an independent barrister. Claimants can file complaints about issues ranging from excessive dampness to structural problems. Expedited hearings use resident and expert accounts to determine if financial awards are appropriate. Lambeth's repair team quickly addresses issues and claimants receive 100% of their awards.
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