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Singapore, SG OneService Chatbot routes resident feedback and requests on messaging services

Singapore, SG OneService Chatbot Feedback Messaging Services

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The Municipal Services Office developed an AI-enabled chatbot accessible by WhatsApp and Telegram. Residents message "Hi" to +65 9821 9004 on WhatsApp or @OneServiceSG Bot on Telegram and submit their requests. OneService Chatbot automatically categorizes the feedback or request type based on evaluations of user intent. Project leaders conducted a public beta with 450 users and created a chatbot avatar competition with the winner receiving S$600 in shopping vouchers.

chat Bots Artificial Intelligence (AI)Customer Support

Singapore, SG

City in SG

Singapore

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OneService Chatbot

The OneService Chatbot allows residents to easily report municipal issues on the go via WhatsApp and Telegram.

Noticiable

New AI-powered OneService Chatbot for easy reporting of municipal issues

New AI-powered OneService Chatbot for easy reporting of municipal issues 15 Jul 2021 As part of the National Artificial Intelligence...

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