QAlert
CRM/311 clould-based software solution suite, complete with web-app, mobile-app, internal workflow, knowledgebase, and reporting capability
Number 1 Government CRM All users (regardless of technical experience) can master the clean, intuitive CRM interface in no time at all. Through the Web-based desktop software, staff can efficiently complete several tasks within a single browser window. QAlert is the only solution that has a back-end section dedicated to call-taking staff. The one-screen view allows staff to enter a request search for previous submissions, access knowledgebase articles, and review each issue’s resolution process’s complete history. The route-based service request area allows responding staff members to focus on the issues relevant to themselves and easily prioritize their workloads. Managers can monitor staff workload at multiple levels, keeping users accountable and service levels high. Features include: Customizable Request Views Issue Map View Bulk Edit/Update Of Requests Easy Service Request Entry Reassign, Update, And Close Service Requests Access To Full Knowledge Base QAlert Mobile IPad App User Notices
Destacados
Give residents the power to connect with you instantly through a customized mobile application.
Residents can accomplish a multitude of tasks through your branded Web portal. They can search the knowledge-base for information and check the status of an existing request.
People communicate through a variety of way today, not just via phone. We put a great amount of effort into incorporating the latest tools to increase civic participation.
QScend Technologies, Inc.
Fundado en 1998
QScend Technologies, Inc., is an industry leader in web-based software for local and county governments.
En Govlaunch desde 10 de octubre de 2017
Integraciones en el mercado
Implementación
Entrega
Escritorio / Web
Adaptado a móviles
Sí
Compatibilidad de navegador
All Browsers
Plataformas
All Platforms