Kitchener, ON develops suite of mobile apps for expedited winter sidewalk clearance inspections

Kitchener, ON Mobile Apps Winter Clearance Inspections

Kitchener experienced slow responses to sidewalk clearance complaints due to mobile-unfriendly software. The city's IT team built low-code apps on the Microsoft Power Platform for by-law enforcement officers and back-office staff. Officers quickly respond to reports of snowy or icy sidewalks with photos and notes sent to a centralized system for analysis. City officials reported a 300% increase in daily inspections per officer and an average response time of 20 minutes with the new apps.

KO

Kitchener, ON

City in Ontario

Canada