Seattle, WA consolidates public discounts and benefits into a single resource with CiviForm
The city's IT and Innovation and Performance teams worked with Google Fellows on CiviForm's customization. CiviForm allows residents to determine eligibility and apply for discount programs on one site. The platform began with applications for six benefits including the Gold Card for seniors, the FLASH card for residents with disabilities, and Parks and Recreation scholarships. All city departments are expected to use CiviForm by 2024 with potential household savings of up to $23,000 annually.
Seattle, WA
United States
Alameda County, CA develops chatbots for more accessible and efficient public services
Alameda County's first experience with chatbots was the in-house development of CACHe early in the COVID-19 pandemic. CACHe directs users to vaccination, testing, and support services available through county health partners. The Information Technology Development created an internal chatbot for employee help desk tickets. The ACGOV Chatbot introduced in December 2022 answers frequently asked questions from the county's main page, thus reducing call and email frequency.
Alameda County, CA
United States
Chicago, IL DiverseTech apprenticeship initiative creates talent pipeline for city IT roles
Chicago is working with the University of Illinois and SDI Presence to select a 25-member cohort. Project leaders will recruit community college students from underrepresented communities for the program. Apprentices spend 15 months on a combination of hands-on work experiences, mentoring, and classroom learning. The DiverseTech curriculum responds to IT challenges facing Chicago with apprentices prepared for cybersecurity and digital services roles in city departments.
Chicago, IL
United States
Bolton Metropolitan Borough Council, GB advances digital transformation with Agilisys collaboration
The seven-year contract with Agilisys shifts Bolton from physical IT infrastructure to cloud-based digital services. This shift improves collaboration and communication between council departments limited by previous methods. Council teams will be able to develop easy-to-use and streamlined processes for communicating with the public. Bolton's partnership with Agilisys enables advancements in assistive technology, online applications, and other areas in the Digital Bolton strategy.
Bolton Metropolitan Borough Council, GB
United Kingdom
Alcobendas, MD modernizes its IT systems with cloud-based infrastructure from Kyndryl
Municipal officials are working with Kyndryl on switching aging computer systems to a private cloud. This cloud operates on a pay-as-you-use model focused on system usage rather than broader licenses or subscriptions. A virtual User Assistance Center connects city employees to productivity applications as they work from home or the field. Kyndryl's solution improves the security of municipal data and expands digital services for the public.
Alcobendas, MD
Spain
Avondale, AZ streamlines IT service requests and workflows with TeamDynamix platform
Avondale previously relied on manual management of email and phone requests from city departments. TeamDynamix automates the collection and routing of IT tickets to assigned team members. This IT Service Management platform provides a single view of assigned projects and completed tickets. A self-service portal supports staff requests as well as self-guided training on basic tech issues. Department leaders can build dashboards in TeamDynamix for staff and IT asset management.
Avondale, AZ
United States
Amsterdam, NH identifies vulnerabilities in its digital systems with an ethical hacking hotline
Amsterdam introduced a Zerocopter form for ethical hackers who identify exploitable issues in the city's systems. The hotline form offers anonymity or optional registration for progress tracking. Ethical hackers select from 22 vulnerability categories ranging from Application Level Denial of Service to Using Components with Known Vulnerabilities. This reporting system gathers links, attachments, and descriptions for targeted responses by city IT staff.
Amsterdam, NH
Netherlands
Cook County, IL trains veterans for IT employment at the Chicago Cook Technology Academy
Cook County, Microsoft, and National Able Network are hosting five training cohorts through 2024. Each seven-week session teaches cloud administration or development to military veterans moving into civilian careers. Graduates of the Chicago Cook Technology Academy receive interviews for entry-level positions with the county's partner employers. County officials used $750,000 in federal ARPA funding to cover free training in high-demand technical fields.
Cook County, IL
United States
Barnsley Metropolitian Borough Council, GB leads multi-council development of open-source IMS
Council officials began in-house development of Local Gov IMS in 2017. This system centralizes and simplifies accounting functions across council departments. Project leaders began a discovery process for partner councils in 2019 after recognizing common needs across local authorities. Alpha-phase involvement by Dorset and Huntingdonshire councils broadened the system's applicability. An ongoing beta added Lewisham and published source code for experimentation by other councils.
Barnsley Metropolitan Borough Council, GB
United Kingdom
Dorset Council, GB
United Kingdom
+2Dumfries and Galloway Council, GB creates unified views of resident records with Civica Digital360
The platform combines service requests, records, and communications with each resident into a single view. Council leaders began its Civica Digital360 integration with benefits, tax, and welfare services before expanding to other service areas. Digital360 advances the council's commitment to moving all IT processes to the cloud. This project also reduces paperwork, cuts down on emissions from travel to council offices, and supports remote services by 160 council employees.
Dumfries and Galloway Council, GB
United Kingdom
Moorabool, VIC Project X reinforces new document naming convention through creative promotions
The council's shift to SharePoint in 2020 revealed inconsistencies in file names and drive locations. IT team members created a one-sheet defining a uniform naming convention based on six descriptive components. This convention allows any user to understand the document's purpose without opening a file. Volunteers from council departments promoted the new standard through artistic endeavors including a comic strip and a short film.
Moorabool, VIC
Australia
Bundaberg, QLD takes cloud-first approach to public services with Civica's Authority Altitude
Local officials worked with Civica on a council-wide digital transformation focused on flexibility and cost efficiency. The Authority Altitude solution supported uncomplicated integration of processes from in-house systems and outside vendors. Council officers and residents can easily access Bundaberg's digital services from any connected device. The IT team benefits from predictive maintenance capabilities and minimal operational costs, thus saving resources for other initiatives.
Bundaberg, QLD
Australia