Dumfries and Galloway Council, GB creates unified views of resident records with Civica Digital360

Dumfries and Galloway Council, GB Civica Digital360

Complete

The platform combines service requests, records, and communications with each resident into a single view. Council leaders began its Civica Digital360 integration with benefits, tax, and welfare services before expanding to other service areas. Digital360 advances the council's commitment to moving all IT processes to the cloud. This project also reduces paperwork, cuts down on emissions from travel to council offices, and supports remote services by 160 council employees.

IT Cloud Computing Digital Services Customer Support

Dumfries and Galloway Council, GB

Unitary authority in Scotland

United Kingdom

Products

Civica Digital360

Digital360 is helping local authorities embrace true end-to-end digital transformation.

Vendors

Civica

Civica are a global IT-based services partner in digital solutions, software applications, outsourcing and managed services,

Newsworthy

Dumfries and Galloway Council takes new step towards cloud | UKAuthority

Better, faster, smarter services for Dumfries and Galloway residents as Council moves to cloud | Civica

Residents across Dumfries and Galloway can soon look forward to faster, more accessible, and easier to use council services thanks to the transformative power of cloud technology.

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